We have a culture of continuous learning, strong ward to board governance and rigorous oversight of quality performance at hospital and group level.
We are robustly regulated by the Care Quality Commission, and its equivalents in Wales and Scotland. We are pleased that 85% of our hospitals are rated ‘Good’ or ‘Outstanding’, with five rated ‘Outstanding,’ more than any other independent provider. 100% of our hospitals are rated ‘Good’ or ‘Outstanding’ for being caring. This reflects the professionalism and dedication of our 12,000 staff and the 7,500 consultants that practise with us.
Justin Ash, Chief Executive Officer
Some of the key initiatives we have taken to strengthen patient safety and governance include:
Sometimes in healthcare, things do go wrong. When they do, we are open, we investigate thoroughly and we make sure we learn lessons.
If you have any concerns, comments, or feedback, you can call 0800 169 1777 or send us feedback.
At Spire, we are committed to openness, transparency and placing patient safety and quality at the heart of everything we do. As part of this, we are committed to implementing the Medical Practitioners Assurance Framework (MPAF), which aims to help strengthen systems governing the conduct of medical practitioners in the independent healthcare sector.
MPAF was published by the Independent Healthcare Providers Network (IHPN), the representative body for independent healthcare providers in autumn 2019. It was developed under the leadership of Professor Sir Bruce Keogh, former National Medical Director at NHS England, supported by an Expert Advisory Group including representation from Spire and other acute independent providers, as well as the Patients Association, regulators and other independent bodies.
MPAF sets out best practice in four areas:
We are fully supportive of MPAF and confident that we are compliant with its principles. For example:
We are committed to ongoing learning and improvement, and during 2020 we will continue to assess whether there are any further actions we need to take to remain compliant.