Complaints and feedback
We always like to know our patients are comfortable and well cared for. If you feel your hospital visit was a particularly positive experience, we would be delighted to hear from you. However, if you are unhappy with our facilities or service we want to know about it as soon as possible. We will investigate the situation so that we can explain, apologise and take positive action where necessary.
If you would like to let us know any comments about the care you received in a Spire Healthcare hospital, you can send an email to patientcomplaints@spirehealthcare.com
Please include the following details to help us deal with your complaint:
- The hospital and department/area where you were treated
- The date on which you had reason to complain
- Names of the consultant(s), nurses or other staff who were caring for you, if known
- The type of treatment you received
- Details of your complaint
- Any further comments that you want to bring to our attention
Complaints policy
The Patients Association
Spire Healthcare is pleased to work in partnership with The Patients Association.
The Patients Association offers a free national helpline that provides specialist information and advice to help patients make sense of their health and social care. Patients can talk directly to trained advisers in strict confidence about any concerns, questions or general experiences they have regarding the NHS and social care systems.
The Patients Association helpline is open from 9.30am to 5pm and calls outside these times are returned as soon as possible during opening hours. If you would like to contact the Patients Association helpline, please call free on 0800 345 7115, or visit the Patients Association website.
What to expect from independent healthcare
by The Independent Healthcare Providers Network (IHPN)
With the support of The Patients Association, IHPN have created this short animation explaining your rights as a patient around being treated safely, receiving the highest professional standards of care, and having a good experience of private healthcare.
