Spire Mental Health

Our therapists and clinical governance

Who will my therapist be?

Your therapy will be provided by Vita Health Group who are part of Spire Healthcare. When you sign up for Spire Mental Health, you’ll be signing up to Vita Health privacy notice and terms and conditions. All our therapists hold a Post graduate diploma in CBT, are BABCP Accredited and have DBS checks.

What happens if I'm not happy with my chosen therapist?

We ensure that any difficulties are resolved promptly to prevent an ineffective unsatisfactory therapy experience, which includes the ability to change your therapist.

Are your therapists accredited?

In the UK, anyone can claim to be a psychotherapist or CBT therapist. To ensure your safety, we rigorously verify therapists’ qualifications, accreditations, DBS checks, and insurance. Regular audits maintain this information for every therapist we collaborate with. All our therapists hold a Post graduate diploma in CBT, are BABCP Accredited and have DBS checks.

What happens if I need extra support from other professionals

If you need additional support (eg from a GP or psychiatrist), we arrange referrals at no extra cost.

During and after appointments

What should I expect at my first appointment?

You will discuss your difficulties with a qualified therapist and together decide the best way to achieve your goals.

Are your services confidential?

Yes, all our services are confidential.

Does my medical history matter?

Your assessing therapist will be interested in similar or related problems you may have had in the past to help guide your treatment. However, the focus of the treatment will be on the here and now and what can be done to help you progress.

What if I’m already receiving treatment?

If you're already receiving treatment for your mental health, it is not usually recommended to start another course of treatment.

However, if you have concerns about this it can be discussed with your therapist at assessment.

What do the treatment sessions involve?

You will meet with your therapist for around an hour a week to discuss agreed topics in a solution-focused and practical way. You will learn techniques for improving your symptoms and changing your behaviour, and gradually learn to become your own therapist.

What if I can’t make an appointment?

Please let us know as soon as possible if you need to cancel or rearrange an appointment. If you don’t attend or cancel within 24 hours of your appointment, you may be subject to charges, and frequent cancellations will impact on your progress.

Appointment cancellation and non-attendance

Once you’ve signed up to the service, it’s important that you attend your appointments. Regular attendance will provide for better results with your treatment.

Cancellations less than 24 hours of the scheduled appointment are marked as a ‘Did Not Attend’ appointment (DNA) which is classified as an appointment that has been cancelled with less than 24 hour’s notice or where you were uncontactable for your scheduled appointment. You will not be refunded for the cost of your appointment. 

Cancellations more than 24 hours of your scheduled appointment are able to be rescheduled via the portal or cancelled and you will receive a refund of your session cost.

For further information please see our Cancellation and Non-Attendance Policy.

What is CBT and its benefits

Cognitive Behavioural Therapy (CBT) is an evidence-based talking therapy used to treat various mental health conditions. It is recommended by The National Institute for Health and Care Excellence (NICE) for the treatment of anxiety and depression. https://www.nice.org.uk/guidance/conditions-and-diseases 

Is this service right for me?

The treatments we provide are specifically for related mood problems such as anxiety or low mood. We're currently unable to provide a service for any of the following:

Children or young people under the age of 18

People who require urgent help and who don’t feel able to keep themselves safe*

People seeking a formal diagnosis or prescribed medication**

People who are not able to maintain sobriety during therapy***

People seeking help for psychosis or other forms of more severe mental illness

Spire Mental Health is an inclusive service that provides support for people seeking help for common mental health problems. This includes:

People who experience mood problems associated with addiction

People with long term physical health conditions

Neurodiverse people

People with a learning disability

Is online therapy as effective as face-to-face?

Research shows that online therapy can be just as effective as in-person sessions for many issues, including anxiety difficulties, depression, and stress management.

Here’s why:

Convenience and comfort: Being in a familiar setting helps you feel at ease and may encourage openness

Consistent access: Without the need to commute, it’s easier to maintain regular appointments, fostering continuity and progress

Quality of care: Online therapists are trained to adapt their methods, ensuring you receive the same high level of support