Your feedback matters

PROMs or Patient Reported Outcome Measures are short surveys that are used to ask about your health, symptoms and quality of life – before and after surgery.

They help your healthcare team understand how you feel and how your health condition affects your daily life.

• Your voice matters – your experience is unique. PROMs collects data only you can provide
• Better care – your answers help your healthcare team tailor treatment to your needs
• Track your progress – track your recovery and see how your health changes after surgery
• Improve services – your feedback helps improve care for you and others

Spire Healthcare uses My Clinical Outcomes (MCO) to send out the PROMS survey for some procedures. MCO is a secure online system meeting strict security standards. It was created by UK doctors and is used in more than 200 hospitals and trusted by over 150,000 patients.

You can fill out the surveys on your smartphone, tablet or computer.

Here’s what happens:

1. Before your surgery – you’ll get an email from spirehealthcare@myclinicaloutcomes.com with a secure link to the My Clinical Outcomes (MCO) website
2. Log in and check your details – this keeps your account safe
3. Fill in your first survey – this helps your healthcare team learn how you feel before surgery
4. After your surgery – you’ll get reminders to fill in more surveys so you can track your recovery

You can log in anytime to see your progress.

We're legally required to share some PROMs data with the Private Healthcare Information Network (PHIN). PHIN collect and share data about private healthcare in the UK. This helps patients compare hospitals and make informed choices.

For hip and knee replacements, data is also shared with NHS England (for NHS patients).

See our privacy notice for details.

Questions depend on your treatment but usually cover:

• Pain or discomfort
• How easy it is to do daily activities
• Your emotional wellbeing
• Symptoms linked to your condition

There are no right or wrong answers. It usually takes 10–15 minutes.

Do you have to take part?

No. It’s your choice and your treatment won’t change if you say no. But your feedback can help your consultant monitor your recovery and improve care for others.

Ask your healthcare team if you have questions.

Technical support:

• Click Contact us on the MCO website
• Email sh-support@myclinicaloutcomes.com