24 June 2019
Manchester’s newest hospital has been awarded an overall ‘Outstanding’ rating following an inspection by the Care Quality Commission in February 2019.
Spire Manchester Hospital received an ‘Outstanding’ rating for surgery, children and young people, critical care and outpatient services and was rated good for medical care and diagnostics and imaging.
CQC Inspectors carried out a rigorous examination into services offered at Spire Manchester making comments including:
- A ‘strong and visible person-centred culture’ and staff who are ‘highly motivated and inspired to offer care that was kind and promoted people’s dignity’.
- Staff recognised and responded to the holistic needs of their patients from the first referral before admission, to checks on their wellbeing after they were discharged from the hospital.
- The hospital always looked after its equipment and premises. The hospital controlled infection risk well. Staff kept themselves, equipment and the premises clean. They used control measures to prevent the spread of infection.
- People could access the service and appointments in a way and at a time that suited them.
- All staff we spoke to were proud of the organisation as a place to work and spoke highly of the culture. Staff at all levels were actively encouraged to speak up and raise concerns. There were high levels of satisfaction across all staff groups.
- Leaders at all levels demonstrated the high levels of experience, capacity and capability needed to deliver excellent, high-quality sustainable care. The hospital was led by managers who had the right skills and abilities and were compassionate, inclusive and effective.
- There were consistently high levels of constructive engagement with staff and people who used services, including various equality groups. For example, the hospital worked with the Stroke Association, Deaf Sign Academy, Islamic and Jewish groups and patients and their families who had experience of illness such as dementia and sepsis.
The £65 million purpose-built Spire Manchester Hospital, which opened in January 2017, employs 450 people and is based in Didsbury. The hospital has 37 inpatient rooms, a dedicated six bedded paediatric suite, 27-day case rooms, a hydrotherapy pool and five critical care beds.
It provides surgery, medical care, critical care, and services for children and young people, outpatients, physiotherapy and diagnostic imaging.
Andrew Eadsforth, Hospital Director at Spire Manchester Hospital, commented: “The CQC inspection really is crucial to us as a hospital, the ‘Outstanding’ rating demonstrates a strong performance from staff across the whole hospital and a consistent delivery of high standards of care.
“When people come to a hospital they expect the best in healthcare and I think this rating shows that we can meet all those expectations, whilst also creating a kind and compassionate yet exciting place to work.”
Justin Ash, Chief Executive at Spire Healthcare, commented: “I am extremely proud that my colleagues at Spire Manchester Hospital have been recognised for placing people at the heart of everything they do.
“This has been clearly reflected in the feedback from the CQC, not only in terms of putting patients first, but by colleagues respecting and motivating one another, which directly impacts the quality and safety of care delivered.
“This is a positive step forwards as we work towards 100% of our hospitals achieving a good or outstanding rating. I want to thank all of the staff at Spire Manchester Hospital for their hard work, for demonstrating responsibility at every level and for their ongoing comradery, which is what makes Spire stand out as a place to receive treatment.”