11 February 2020
Redbridge-based Spire London East Hospital has been upgraded to a ‘Good’ rating following an inspection by the Care Quality Commission (CQC).
Inspectors carried out a comprehensive examination into services offered at the hospital – which treats patients from across East and Central London as well as Essex – including an unannounced visit in October.
The regulatory body graded the hospital across five key areas examining whether services were safe, effective, caring, responsive to people's needs, and well-led. The hospital received an ‘Outstanding’ rating for being caring and ‘Good’ across all other areas.
The previous CQC inspection of the hospital was in 2016, when it was awarded a ‘Requires Improvement’ rating.
The CQC praised staff for treating patients with care and compassion and commented on the calm and reassuring attitude of staff to put patients at ease. Good leadership, patient record-keeping and opportunities for patients to provide feedback were also among the areas highlighted by inspectors as part of their decision to upgrade the hospital’s rating.
Today’s report means that 85% of Spire’s hospitals are now rated ‘Good’ or ‘Outstanding’ by the CQC.
Adrian Brady, Hospital Director at Spire London East, said: “Our dedicated staff have worked extremely hard to earn this upgrade and we are all delighted that our efforts have been recognised by the inspectors. Our aim is to build on our success and achieve an ‘Outstanding’ rating, when the inspectors next visit.”