Registration and log in

All questions

• I don't know my MySpire 10 digit patient number

  If you know your hospital patient number you can add on 00 to the beginning to create a 10 digit number. Your patient number can be found on your appointment confirmation letter or email.

• I have forgotten my password

  You can reset your password here or use the forgotten password link.

• I haven't received a link to sign up to MySpire

  The link is embedded within your appointment confirmation email or SMS. If you haven't received a link you can sign up here.

• I haven't received my MySpire password reset link or PIN code

  Please call your local hospital and choose MySpire support from the hospital telephone options. You can find your local Spire hospital’s contact details on our contact page.

• I keep getting an Error 500 message

  Please clear your cache data and try to log in again.

  Google Chrome

  1. On your computer, open Chrome
  2. At the top right, click More
  3. Click More tools. Clear browsing data.
  4. At the top, choose a time range. To delete everything, select All time.
  5. Next to "Cookies and other site data" and "Cached images and files," check the boxes
  6. Click Clear data

   

  Microsoft Edge

  1. Click the Menu icon at the top-right corner of the screen, then click Settings.
  2. Click on Privacy, search, and services from the list of options on the left-hand side under Settings.
  3. Scroll down to Clear browsing data and click Choose what to clear. Change the Time range at the top to All Time and check the boxes next to Cookies and other site data and Cached images and files.
  4. Then, click Clear now.
• I can't access MySpire

  You can access MySpire on desktop and mobile devices including iPhone, Android and tablets.

  MySpire is not a downloadable app and you will not see it in the App Store or Google Play.

  Check that you are using Microsoft Edge or Google Chrome as we do not support Firefox, Safari or Internet Explorer.

  If you need to download Microsoft Edge click here.

  If you need to download Google Chrome click here.

• What does this message mean? "Sorry we have been unable to authenticate you"

  Please call your local hospital and choose MySpire support from the hospital telephone options. You can find your local Spire hospital’s contact details on our contact page.

• I want to register for MySpire but don't have an email address

  You can register for MySpire using your mobile number.

• Can I use the same email address as someone else?

  No this isn't possible. You can only use an email address not in use on another MySpire account.

• How do I change my password?

  Once you’ve logged into MySpire, go to MySpire account where you'll be able to see and edit your password.

• Why can’t I change or update my method of payment?

  For certain appointments we are not able to accept a change in your method of payment:

  • Appointments booked and paid for online are not editable as payment has already been made and logged against your details – you'll be able to update your payment method if any further appointments are made
  • If you’re going to the hospital for treatment and being admitted, you will not be able to change the method of payment as it has already been pre-authorised
  • If the NHS is paying for your treatment at Spire, you will not be able to amend this as it is linked to your NHS details
  • If you have more than one imaging appointment on the same day, you won’t be able to vary the method of payment for each appointment via MySpire – if you wish to pay for each appointment using a different payment method please notify the hospital when you arrive
• Who do I contact if I need help while using MySpire?

  Please call your local hospital. Choose MySpire support from the hospital telephone options. You can find your local Spire hospital’s contact details on our contact page.

• Why can't I change my GP details?

  If you have an appointment or treatment booked with Spire that the NHS is paying for, you will not be able to change your GP details.

  These details come from the information the NHS provide to us at the time of your booking.

• How do I delete a MySpire account?

  If you no longer wish to use MySpire and want to delete your account, please contact the hospital you last visited who will be able to remove your account details.