Payments and invoices

All questions

• I've received a hospital invoice, how can I pay?

  Self-funding patients

  Once you have attended your appointment and received a request for payment from us, you can make an online payment.

  If you would like to pay by bank transfer or pay over the phone, contact our Customer Services team.

  Insured patients

  When a charge has been submitted to your insurer but a shortfall has meant you have a balance to pay, your insurer will usually contact you to confirm the level of contribution you will need to make and the reasoning for their assessment.

  Once Spire Healthcare has been made aware of the shortfall we will write to you and our correspondence will confirm we had attempted to submit the balance to your insurers, but have been advised you have a contribution to make. The breakdown of the charges you receive from us will also state “Insurer advised patient liability” along with the balance that has not been covered by your policy.

  If you are ever unsure we recommend you call your insurer to confirm what they have assessed or speak to our Customer Services team.

  NHS patients

  During your stay you’ll need to pay for personal items such as newspapers, meals for your visitors or telephone calls as these costs are not covered by the NHS.

  We'll ask you for your credit or debit card details when you come into hospital and will keep these details until all sundry items have been paid in full.

  Make a payment online
• How can I make payment for an upcoming procedure?

  Give the hospital you are due to attend a call to make a down payment towards an upcoming appointment.

  Find your Spire hospital
• I've received a consultant invoice, how can I pay?

  Your consultant will charge for their professional fees covering their time and expertise to perform the procedure, usually alongside a separate consultation fee.

  These fees should be paid directly to your consultant or their representative.

• I've received an invoice but I have private medical insurance

  In most cases, we can rebill a charge to your insurer for you.

  Please contact our Customer Services team and we can get the charge redirected for you. We will need some information to complete this:

  • Which insurer you're covered by
  • Your policy or membership number
  • A claim or authorisation code

  If you don’t have these details your insurer should be able to supply them to you.

  Please note that there are certain items, including but not limited to take home medications and physiotherapy aids, which we are contractually unable to bill to your insurer directly. In these instances we will ask you to make payment to Spire Healthcare and reclaim any eligible costs from your insurer.

  Contact our Customer Services team
• I’ve received a bill from you, but my consultant has also billed me for the same procedure

  Self-funding patients

  For most procedures performed in outpatients, or a consultation room, it is normal to receive an invoice from both Spire Healthcare and your consultant.

  Your consultant will charge for their professional fees covering their time and expertise to perform the procedure, usually alongside a separate consultation fee. These fees should be paid directly to your consultant or their representative.

  Spire Healthcare will charge for the cost of the procedure itself, covering the use of equipment, facilities and consumables. These fees are separate to those charged by your consultant and should be paid to Spire Healthcare.

• Why has my insurer billed me for take home medication or items like crutches or a physiotherapy support?

  Insured patients

  We have contracts with your insurer that allow us to bill them on your behalf. These contracts prevent us from billing take home items such as medications or crutches directly to them. In almost every case they will not cover these items and they will be billable to you.

  This does not mean your insurer will refuse to assess these items for you, so you may be able to reclaim the cost against your policy. We recommend that you confirm this with your insurer and in the event that your insurer will assess the charge, we can provide you with a receipted invoice upon payment to allow you to seek reimbursement.

• My insurer says I need to make a payment to Spire Healthcare, but I don’t have my patient ID and case number

  Insured patients

  It’s quite normal for your insurer to contact you before they advise Spire Healthcare of a charge being due from yourself.

  All you need do is to wait to be contacted from Spire Healthcare directly. We will confirm how you can make payment of your account.

• I thought I'd already paid for this account when I attended the hospital?

  Self-funding patients

  It is more usual for outpatient costs to be collected after treatment. Payment for inpatient and day case appointments are often taken before treatment. 

  When you attend the hospital we will take a swipe of your card details which is applied to your patient account. Once your invoice has been created we'll write to you to confirm when payment will be collected.

  If you are uncertain we would advise that you check with your card provider or contact our Customer Services team.

  Contact Customer Services
• The hospital has asked me for my card information on the day. How will payment be taken?

  Self-funding patients

  Your card details will be taken at the hospital and added to your account with Spire Healthcare before your treatment takes place.

  An invoice will be raised after your appointment and we'll write to you advising when payment is due to be collected from your card.

  If you're in agreement with the payment being requested you won't need to do anything further and the payment will be processed automatically.

  If our correspondence does not advise when payment is due to be collected you can either complete payment online or you can call our Customer Services team who can ensure payment is collected correctly.

  Contact Customer Services
• Will I be sent a receipt on payment?

  If you pay your bill online you'll receive an email confirming the funds have been received.

  If you need a full page receipt, or receipted invoice, our Customer Services team can arrange this for you.

  Contact Customer Services
• How long will you keep my card information?

  Your card details are kept for six months following the last treatment.

  If you haven't attended the hospital again after this point your card details will be removed from our records.