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We're here to look after you

Our team understands what you’re feeling. Nothing is more important to us than your health and wellbeing.

The highest standards

We're always striving to achieve the highest levels of healthcare standards for the people we look after. We take great pride in the care we give our patients and the cleanliness of all our facilities. Throughout the year we continually survey our patients and we ask them to rate the overall quality of their care. 99% of Spire Edinburgh Hospital's patients rated the overall quality of their care as good, very good or excellent. Spire Edinburgh Hospitals has its own infection control nurse and is cleaned by our own team of dedicated housekeepers, which has helped us to achieve a 0% MRSA bloodstream infection rating in 2015.

We're here to look after you

At Spire Edinburgh Hospitals, you'll be cared for by a team of medical specialists that is dedicated to getting the best results for you. Your chosen consultant will discuss with you any treatment options and your treatment can be booked at a time that is convenient to yourself.

How quickly can I be seen?

You can see a specialist consultant almost straight away at either Spire Murrayfield Hospital or Spire Shawfair Park Hospital.


Most outpatient and diagnostic appointments can be seen within 7 days, sometimes we may be able to offer you a same day appointment.


You can book an out-patient appointment by contacting us on one of the telephone numbers below. Some of our consultants may require you to have a referral from your GP or your insurance company may require you to have a GP referral before you make an appointment. Our team are here to help you find the best consultant for you and answer any questions you might have.


Out-patient appointments (insured patients) - 0131 316 2530. Out-patient appointments (self-funding patients) - 0131 316 2507.

Coming into hospital

We understand coming into hospitals can be an anxious time for you and your loved ones. We work hard to make your time with us relaxed and as comfortable as possible.

Visitors

Spire Murrayfield Hospital
At Spire Murrayfield Hospital, Edinburgh, we operate an open visitor’s policy between the hours of 8am-9pm, every day of the year.

If a friend or family member accompanies you into hospital they are welcome to remain in your room or in the ward’s visitor waiting room while you have your procedure. Visitors may be asked to leave your room if your nurse feels you need to rest or while they undertake clinical duties within your room.

Spire Shawfair Park Hospital
As a day case facility your stay in the hospital will last approximately 3-4 hours.  If you would like a friend or family member to visit or accompany you during your short stay, they will be able to make use of our discharge lounge while you are having your procedure.  Please note only one visitor at a time is allowed within the daycase ward area at Shawfair Park Hospital.

Leaving hospital

You can leave hospital whenever your consultant thinks you're ready. Even after you’ve left hospital, we’re here for you every step of the way - we'll make sure you've got all the medication, information and follow-up support that you need.

Occasionally a complication may arise from your treatment.  You can call our medical team on the telephone numbers below. We will respond to any concerns you may have 24 hours a day, 365 days a year.

Spire Murrayfield Hospital

Hospital switchboard 0131 334 0363
Ground floor ward 0131 316 2591
First floor ward 0131 316 2592

Spire Shawfair Park Hospital

Hospital switchboard 0131 654 5600
Out of Hours Contact 0131 334 0363
Day Care Ward 0131 654 5630

Your views matter

We would love to hear your feedback as it is important for us as a team to reflect on your experience of Spire Edinburgh Hospitals. As a team when have made a number of changes and improvements to our services based on past patient feedback.

Our local Complaints Manager at Spire Edinburgh Hospitals can be contacted using the details below:


Complaints Manager
Spire Edinburgh Hospitals
122 Corstorphine Road
Edinburgh, EH12 6UD


Tel 0131 316 2464
Fax 0131 316 2585

patientliaisonedinburgh@spirehealthcare.com

 

For more information click here to view our 'Please talk to us' leaflet. 

Meeting your needs

Whether you're using health insurance or paying for treatment yourself, we're here to look after you. Everyone has access to the same high quality care and equipment.

Patients with a disability

Recognising the needs of every individual, all of our hospitals and centres are accessible to everybody, so we welcome visitors with disabilities. Spire takes its responsibilities under the Disability Discrimination Act 1995 (DDA) as employers (Part II), and service providers (Part III) very seriously.

Our goal is to recognise the needs of every individual and to provide health and care services that are appropriate, respectful, inclusive and equal. We always try to meet the needs of any visitor to our buildings. We provide patient information in a variety of formats and we seek to ensure that our buildings, access routes, signage and lighting meet the needs of people with disabilities.

 

Children

Children can be seen as out-patients by consultants in some specialities at Spire Edinburgh Hospitals.

  • Birth – 16 years old: out-patient appointments
  • 3 – 16 years old: day-case at Spire Shawfair Park
  • 13 – 16 years old: day-case at Spire Shawfair Park and Spire Murrayfield Hospitals
  • 13 – 16 years old: in-patient at Spire Murrayfield Hospital (one night stay only)

If your child is coming into hospital for surgery, we’ll invite you to bring them for a pre-admission visit. You will meet some of the staff who will be looking after your child, and the visit will help them to feel more familiar with the hospital when they return for their actual admission.

If your child is staying at Spire Murrayfield Hospital, we can arrange for you to stay overnight in your child's room. If you child is having a daycase procedure at Spire Shawfair Park Hospital, your child is likely to stay 5-6 hours.

On the ward, your child will be cared for by a registered sick children's nurse or a registered nurse with a child branch certificate. The team that looks after your child in the operating theatre and recovery room will have received additional training in the care of children.

You’ll be able to accompany your child to the operating theatre and stay with them until they are asleep. You will also be able to accompany your child back from the recovery area to the ward.

A children's menu will be available and if your child wants something that's not on the menu, we’ll do our best try to provide it.

We provide a range of toys, books and videos but it's a good idea for your child to bring one or two of their own favourite toys or comforters.

What our patients say