Feedback, complaints and raising concerns

There are several ways you can give us feedback:

• Email us
• Leave us a Google review
• Comment on our Facebook page
• Patient experience survey (admissions only)
• Write to our Patient Liaison Manager at:
  
  Spire Edinburgh Hospitals Murrayfield and Shawfair Park
  

  Spire Murrayfield Hospital
  122 Corstorphine Road
  Edinburgh
  EH12 6UD

If you have a complaint or comments about the care you received at Spire Edinburgh Hospitals Murrayfield and Shawfair Park, you can email us at patientliaisonedinburgh@spirehealthcare.com

Please include these details to help us deal with your complaint:

• The hospital and department/area where you were treated
• The date on which you had reason to complain
• Names of the consultant(s), nurses or other staff who were caring for you, if known
• The type of treatment you received
• Details of your complaint
• Any further comments that you want to bring to our attention

How we deal with complaints

Whether you're an employee, a Consultant working in a Spire facility, or simply a member of the public, we want to know as soon as possible about any concerns to do with our facilities or anyone working in them, so please let us know about it as soon as possible.

Find out how to raise a concern.