Important information about outpatient appointments

Spire Edinburgh Hospitals are pleased to advise that we are now accepting GP and medical referrals only for outpatient appointments. Unfortunately, at this time, we are unable to accommodate those wishing to self-refer.

When you come in for your outpatient appointment, please do not arrive more than five minutes before your appointment time. This is to minimise the number of people in our waiting areas.

On arrival, before entering either of our hospitals, you will be asked a few quick questions, have your temperature check and given a mask which must be worn at all times while inside the hospital. Please be advised that we ask that only you attend the outpatient appointment.

Follow-up appointments, where possible, will be conducted via telephone.

Spire Edinburgh Hospitals currently has a no visitor policy.

Feedback, complaints and raising concerns

If you feel your hospital visit was a positive experience, we'd love to hear from you. If you weren't happy with any aspect of your treatment or care, let us know about it as soon as possible. We'll investigate so that we can explain, apologise and take action where necessary.

Giving feedback

There are several ways you can give us feedback:

  • Email us
  • NHS - search for our hospital and leave a review
  • Leave us a Google review
  • Comment on our Facebook page
  • Patient experience survey
  • Write to our Patient Liaison Manager at:

    Spire Edinburgh Hospitals Murrayfield and Shawfair Park

    Spire Murrayfield Hospital
    122 Corstorphine Road
    EH12 6UD

Making a complaint

If you have a complaint or comments about the care you received at Spire Edinburgh Hospitals Murrayfield and Shawfair Park, you can email us at

Please include these details to help us deal with your complaint:

  • The hospital and department/area where you were treated
  • The date on which you had reason to complain
  • Names of the consultant(s), nurses or other staff who were caring for you, if known
  • The type of treatment you received
  • Details of your complaint
  • Any further comments that you want to bring to our attention

How we deal with complaints

Raising concerns

Whether you're an employee, a Consultant working in a Spire facility, or simply a member of the public, we want to know as soon as possible about any concerns to do with our facilities or anyone working in them, so please let us know about it as soon as possible.

Find out how to raise a concern.

Hospital Director - Spire Edinburgh Hospitals Murrayfield and Shawfair Park

Ken Hay