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Patient notifications
Our purpose is ‘making a positive difference to people’s lives, through outstanding personalised care’.
Our ambition is to provide excellent standards of patient safety, clinical accountability and customer service, and continuously seek improvement.
As a responsible healthcare business, we have robust systems for the oversight of clinicians practising with us. We continuously review the practice of all the consultants who work with us.
Very occasionally, when we have concerns about a consultant’s work, we may invite patients back for a consultation or undertake a review of their care. This is called a patient recall or a patient notification exercise (PNE). We may also sometimes contact patients if a manufacturer or regulator has highlighted an issue with a specific medical product.
When this happens, we work together with other hospitals where the consultant has worked, both in the NHS and the private sector. We also work closely with our regulators and those of the consultant. We always work to put the welfare of every patient at the centre of our process.
Ian Paterson
Following the Paterson Independent Inquiry in 2020, we have conducted a recall of all living and deceased patients who were treated by Mr Paterson.
If you have any concerns about care under Mr Paterson, please call 0800 085 8130 between 8.30am to 7pm Monday to Thursday, 8.30am to 6pm on Friday and 9am to 3pm on Saturday or email spirehealthcarehelplineianpaterson@spirehealthcare.com.
Additional information for patients of Ian Paterson and family members.
If you require support through the process, The Patients Association can provide support and guidance. You can contact them on 0800 345 7115 between 9.30am and 5pm Monday to Friday.