27 March 2017
We are delighted to announce that the latest patient satisfaction figures for Spire Parkway report that 100% of insured, self-paying and NHS patients stated they are likely or extremely likely to recommend Spire Parkway hospital to their friends and family if they need similar care or treatment*.
Clinical areas also scored highly with nurses, theatre staff and consultants all achieving the 100% rating.
Other individual areas to get 100% across all patients included the quality of our food and our catering staff.
Hospital Director Tony Yates comments “We are delighted that patients coming to Spire Parkway Hospital have been so impressed by the level of care they received during their stay with us, especially that they would recommend their own family and friends to come here for their treatment.
"Patients were asked a new question this year: ‘were you treated with compassion and respect at all times?’. I’m particularly happy to report that 100% of patients said they agree with this new statement!"
"My team and I place patient satisfaction at the top of our agenda and we pride ourselves on delivering a high standard of quality care to all our patients. It is, therefore, very reassuring to receive such positive feedback and know that the team are on track in providing patients with the care they deserve. We will of course remain vigilant and keep pushing ourselves to do better to ensure our level of care does not slip."
*Based on all questionnaires filled in by all patients during February 2017. Data analysed by Howard Warwick Associates.