Making a referral guide

We are committed to supporting healthcare professionals and aim to make the referral process quick and easy.

We are pleased to state that our latest CQC rating has awarded us a score of “Outstanding” for Patient Care.

With services and specialities ranging from our renowned Audiology and Paediatric hubs, through to ENT and Orthopaedics we’re willing and able to accept NHS, self-pay and private medically insured referrals.

How to make a referral (private patients)

Our Primary Care Liaison team will work closely with you to help provide the highest level of service – Making a positive difference to our patients’ lives through outstanding personalised care is at the heart of everything we do.

You can refer your private patients to Spire London East Hospital:

  • Online – via Spire Connect
  • Email
  • Fax
  • Telephone

We have the lowest waiting time for first appointments in our region compared to the next nearest nineteen other hospitals and providers – all as verified on the official NHS website.

Online referrals

Spire Connect

Spire Connect is the quickest way to make a referral. The patient e-referral portal offers a fast, easy and fully secure way for GPs, practice staff and healthcare professionals to refer patients to Spire hospitals. As well as making secure online referrals for a broad range of treatments and tests and scans, you can also:

  • Receive email confirmations – once your referral is submitted and processed
  • Access sent referral information – at any time
  • Find direct up to date contact information
  • Save time and paper – it’s environmentally friendly

Login/register for Spire Connect

Email and fax referrals

Imaging referral form

To refer your private patients for diagnostic/imagining, please fax the completed imaging referral form to 0208 709 7877 or send it to us by secure email to roradmin@spirehealthcare.com.

If you have any queries please call 0208 709 7878.

Outpatient referral form

To refer your private patients for outpatient services, please fax the completed referral form to 0208 709 7877 or send it to us by secure email to outpatrd@spirehealthcare.com.

For more information please call 0208 709 7878.

Cardiac services referral form

To refer your private patients for cardiac services, please fax the completed referral form to 0208 709 7877 or send it to us by secure email to outpatrd@spirehealthcare.com.

If you have any questions or for assistance, please call 020 8709 7878.

Private insured patients

  • Patients may need a referral letter from their GP. This can be done via Spire Connect by a GP or the patient can take it to their first appointment
  • Patient will need to contact their medical insurance provider to check the treatment is covered and get an authorisation code
  • Patient to contact hospital outpatient bookings team on 0208 709 7878 for an appointment

Self-funding patients

  • Patient will receive a referral letter from their GP (if required by consultant)
  • Patients to contact the self-pay advisers enquiry line on 020 8709 7817or complete an online enquiry form for an appointment
  • Patient takes referral letter with them to their appointment (if required by consultant)
  • We provide a fixed price quote for inclusive care packages to the patient when they are due to come in to hospital for their treatment
  • We provide consultant fees – please note if further diagnostic investigations or tests are required the patient may incur additional costs

NHS referrals

Spire London East Hospital NHS patient referral

Referrals for NHS patients can be sent through the online e-referral service (formerly choose and book) by visiting www.ebs.ncrs.nhs.uk. This is the best practice for us to receive NHS referrals, as patients will receive appointments in a timely manner and it is an efficient system.

We no longer accept email or fax referrals for NHS patients. Referrals can only be submitted online via the NHS e-Referral service.

For more information please contact our NHS team on 020 8709 7852.