19 February 2014
Spire Harpenden Hospital in Hertfordshire, has met the mandatory national standards for quality and safety. A recent unannounced Care Quality Commission (CQC) inspection found that the hospital met the required essential national standards in all five key areas.
The CQC is the independent regulator of all health and social care services in England and is responsible for making sure that care provided by hospitals, among other health services, meet the national standards of quality and safety. The CQC visited Spire Harpenden Hospital on 15thJanuary 2014. They carried out an inspection of the hospital, observing how patients were being cared for during their visit or stay and checking how people are cared for at each stage of their treatment journey.
The management team, consultants and staff at Spire Harpenden Hospital work hard to maintain the highest quality of care for their patients and are committed to delivering excellent customer service. The CQC inspection and subsequent report identified that Spire Harpenden Hospital met the required national standards in all five key areas:
- Consent to care and treatment
- Care and welfare of people who use services
- Management of medicine
- Standards of staffing
“I am delighted that our quality and focus on patient safety and optimum care has been reflected in our most recent CQC inspection report.” Said Head of Clinical Services, Wayne Large. “During this unannounced hospital inspection, the key outcomes investigated included crucial measures around staffing, management of medicines and the care and welfare of people who use our services. We work extremely hard to ensure that our staff delivers excellent standards of safety, clinical care and comfort for every one of our patients and we are pleased that this report reflects our commitment to delivering the highest quality patient care.”
During their inspection the CQC spoke with patients staying at the Hospital and reported back the following;
“People we spoke with told us that they had 'no complaints' about the care that had been provided to them. We were told that the hospital provided them with all the information they needed to make an informed decision about the procedure they would be undertaking, and that the consultants 'checked everything' before they went into surgery. People said that the nursing staff were 'lovely and kind' and that they 'couldn't fault them'.”