11 January 2022
Shawfair Park Hospital, part of Spire Edinburgh Hospitals, has received a good outcome from an unannounced inspection by Healthcare Improvement Scotland (HIS).
Inspectors visited the hospital in early November and their review focused on three key areas: patients’ experience of their care, whether the care provided was safe, and the quality of leadership. In their report, published today, HIS rated the hospital ‘Good’ on all three counts.
Inspectors noted the positive feedback that the hospital receives from its patients. 82% of patients who responded to an email survey rated their experience as very good, with a further 13% rating the service as good, and patient testimonials received are generally very positive. The inspectors commented on the way that feedback is regularly discussed by senior managers and action plans developed to address issues that are raised by patients.
Both the inspectors and patients they spoke to commented on the cleanliness and tidiness of the hospital. Inspectors also noted that effective systems are in place to maintain good infection control, which is so crucial during the COVID pandemic.
HIS also praised the visibility of the hospital’s leadership and the way they support colleagues with their development and education. A system for rewarding colleagues who are ‘inspiring people’ was singled out as good practice.
Shawfair Park and Spire’s other hospital in Edinburgh, Murrayfield, employ over 500 colleagues and partner with 250 consultants. They see around 30,000 patients each year who come to the hospital for a range of treatment ranging from orthopaedics to ophthalmology, through to care for cancer and other critical conditions.
Paul Gregersen, Hospital Director at Spire Edinburgh Hospitals, said: “I am very pleased that Healthcare Improvement Scotland has concluded that our hospital provides safe, high quality care to patients and that they highlighted the positive feedback we get from our patients. These findings reflect the dedication of our staff who have worked so hard in such challenging circumstances over the past two years.
“We look forward to continuing to serve our local community in the months to come as we help to meet the demand for treatment and diagnosis across Edinburgh and beyond.”