Making a referral guide

We are committed to supporting healthcare professionals and aim to make the referral process quick and easy.

How to make a referral

Our Primary Care Liaison team will work closely with you, to help provide the highest level of service – Making a positive difference to our patients’ lives through outstanding personalised care is at the heart of everything we do.

There are a number of ways to refer your private patients to Spire Alexandra Hospital:

  • Online – via Spire Connect
  • Email
  • Telephone 

Online referrals

Spire Connect

Spire Connect is the quickest way to make a referral. The patient e-referral portal offers a fast, easy and fully secure way for GPs, practice staff and healthcare professionals to refer patients to Spire hospitals. As well as making secure online referrals for a broad range of treatments and tests and scans, you can also:

  • Receive email confirmations – once your referral is submitted and processed
  • Access sent referral information – at any time
  • Find direct up to date contact information
  • Save time and paper – it’s environmentally friendly

Login/register to Spire Connect

Email and telephone referrals

Email

You can also refer your private patients to us by downloading the below referral form and emailing it to: Alex.appointments@spirehealthcare.com.

Telephone

Alternatively, you can refer your private patients to us via telephone, by callings us on:

  • 01634 662822 or
  • 01634 662845

Private insured patients

  1. Patient needs a referral letter from their GP. This can be done via Spire Connect or emailed to alex.appointments@spirehealthcare.com, or the patient can take it to their first appointment
  2. Patient will need to contact their medical insurance provider to check the treatment is covered and get an authorisation code
  3. Patient to contact hospital outpatient bookings team on 01634 662822/662845 for an appointment

For any diagnostic imaging referrals please make an online referral via our online Spire Connect Portal.

Self-funding patients

  1. Patient will receive a referral letter from their GP (if required)
  2. Patients to contact the private treatment advisers enquiry line on 01634 662866 or email cservice-al@spirehealthcare.com for an appointment
  3. Patient takes referral letter with them to their appointment
  4. We provide a fixed price quote for treatment to the patient and they come in to hospital for their treatment. Please note if further diagnostic investigations or tests are required the patient may incur additional costs.
  5. We will keep you informed of your patients’ progress

For any diagnostic imaging referrals please make an online referral via our online Spire Connect Portal.

NHS referrals

Referrals for NHS patients can be sent through the online e-referral service (formerly choose and book) by visiting www.ebs.ncrs.nhs.uk. This is the best practice for us to receive NHS referrals, as patients will receive appointments in a timely manner and it is an efficient system.

We no longer accept email and fax referrals for NHS patients. Referrals can only be submitted online via the NHS e-Referral service.

Please note, not all our services are available on the NHS. For more information contact our NHS team on 01634 662891.