07 March 2017
The Macmillan Quality Environment Mark (MQEM) was presented to Spire South Bank Hospital in Worcester, following a rigorous assessment of its Oncology and Haematology Suite as well as the rest of the hospital.
The award is the first in the UK that specifically assesses how well the entire hospital provides support and care to people affected by cancer.
In meeting MQEM standards the centre is demonstrating that it is:
- welcoming and accessible to all;
- respectful of people's privacy and dignity;
- supportive to users' comfort and well-being;
- giving choice and control to people using your service;
- listening to the voice of the user.
Tudor Humphreys, Partnership Manager for Macmillan Cancer Support in Worcestershire, said: “This award reflects the hard work and dedication of the team that designed the centre and all the staff and volunteers who work to make it a welcoming and supportive environment for patients and their families.
“To receive the award, environments have to score highly in areas such as use of space, comfort and atmosphere, personal and social interaction and health and well-being.
“Consideration is given to such things as the greeting people receive when they come to a centre, the use of natural light and outdoor space, and the availability of quiet, private rooms – all areas that were highlighted as really important by people living with cancer who helped develop the award.”
At Spire South Bank, Oncology Lead Dominica McAndrew added: “It is a real honour to be awarded the MQEM and it highlights just what a fantastic team we have here.
“The cancer journey is a tough and emotional one for everyone involved – but I think we have what we need to make that journey as comfortable and successful as possible.”