Spire London East Hospital is awarded the prestigious Gold CAP Award for the third year running

Spire London East Hospital was awarded a third successful Gold CAP Award following the latest unannounced assessment by the CAP Award Programme (Continuous Advancement Programme for Housekeeping). This is an inspiring achievement for the housekeeping team and all involved at the hospital. 

The Spire London East Hospital housekeeping team celebrate achieving the Gold CAP Award for the third year running. 

The CAP Award programme is regarded as the highest measure of quality in ‘safe best practices’ and services. The aim of the assessment is to experience the service being received by the patients, staff, visitors and consultants. The standards of service, the teams’ unity and supporting infrastructure at Spire London East Hospital impressed in registering a third consecutive year at the Gold CAP Award.

The CAP Inspector, said: “The sense of unity and determination from within the housekeeping team and the Hospital as a whole was striking. The housekeeping team’s role is of vital importance in terms of patient well-being. The support from the whole Hospital in delivering of their cleaning roles makes for an exceptional service. Hospital housekeeping seen at its best.”

The CAP Award is a welcome addition to the Hospital’s excellent healthcare record and its achievements in the fields of patient care. The award has also demonstrated the importance that Spire Healthcare and the hospital places on the well-being of patients, staff, visitors and consultants.

Hospital Director, Kristen Bent, commended the Housekeeping Team on their achievement and added that their Gold CAP Award for housekeeping/cleaning services shows the importance of the team and the Hospital’s overall approach to patient and staff well-being. The target is now to retain the Gold CAP Award in 2026 with an improved score.

Adam Wickenden, Operations Director at Spire London East Hospital, said: “A huge congratulations to our outstanding housekeeping team on achieving their third successive Gold CAP Award! This is a remarkable accomplishment which reflects their unwavering commitment, professionalism and the pride they take in their work. They consistently set the standard for excellence and the whole hospital are incredibly proud of their achievement!”