Feedback, complaints and raising concerns

If you feel your hospital visit was a positive experience, we'd love to hear from you. If you weren't happy with any aspect of your treatment or care, let us know about it as soon as possible. We'll investigate so that we can explain, apologise and take action where necessary.

Giving feedback

There are several ways you can give us feedback:

  • Contact us by email or call 01277 266 731
  • Comment on our Facebook page
  • Leave a review on the NHS website
  • Leave a review on Google
  • Your patient experience survey
  • Write to our Patient Experience Manager at:

    Spire Hartswood Hospital

    Eagle Way
    Brentwood
    Essex
    CM13 3LE



Making a complaint

If you have a complaint or comments about the care you received at Spire Hartswood Hospital, please complete our complaints form.

Please include these details to help us deal with your complaint:

  • The hospital and department/area where you were treated
  • The date on which you had reason to complain
  • Names of the consultant(s), nurses or other staff who were caring for you, if known
  • The type of treatment you received
  • Details of your complaint
  • Any further comments that you want to bring to our attention

Read full details of how we deal with complaints

Raising concerns

Whether you're an employee, a consultant working in a Spire Healthcare facility, or a member of the public, we want to know as soon as possible about any concerns you have about our facilities or anyone working in them.

Find out how to raise a concern.

Hospital Director - Spire Hartswood Hospital

Jo Dean