We're here to look after you

We work hard to make your time with us relaxed and as comfortable as can be.

Your immaculate, comfortable room will feel more like a hotel than a hospital. You can surf the web, watch TV and enjoy our delicious food in privacy.

We have flexible visiting hours to fit around your life and the people who love you. 

You can leave hospital whenever your consultant thinks you're ready. Even after you’ve left hospital, we’re here for you every step of the way - we'll make sure you've got all the medication, information and follow-up support that you need.

Recognising the needs of every individual, all of our hospitals and centres are accessible to everybody, so we welcome visitors with disabilities. Spire Healthcare takes its responsibilities under the Equality Act 2010 as employers and service providers very seriously.

Our goal is to recognise the needs of every individual and to provide health and care services that are appropriate, respectful, inclusive and equal. We always try to meet the needs of any visitor to our buildings. We provide patient information in a variety of formats, including large print and audio versions, and we seek to ensure that our buildings, access routes, signage and lighting meet the needs of people with disabilities.

Children are always welcome in our hospital and they can visit you whenever you like.

If your child is coming into hospital for surgery, we’ll invite you to bring them for a pre-admission visit. You will meet some of the staff who will be looking after your child, and the visit will help them to feel more familiar with the hospital when they return for their actual admission.

We are always pleased to arrange for you to stay overnight in your child's room.

On the ward, your child will be cared for by a registered sick children's nurse or a registered nurse with a child branch certificate. The team that looks after your child in the operating theatre and recovery room will have received additional training in the care of children.

You’ll be able to accompany your child to the operating theatre and stay with them until they are asleep. You will also be able to accompany your child back from the recovery area to the ward.

A children's menu will be available and if your child wants something that's not on the menu, we’ll do our best try to provide it.

It's a good idea for your child to bring one or two of their own favourite toys or comforters to make them feel more at home.