Feedback, complaints and raising concerns

If you feel your hospital visit was a positive experience, we'd love to hear from you. If you weren't happy with any aspect of your treatment or care, let us know about it as soon as possible. We'll investigate so that we can explain, apologise and take action where necessary.

Giving feedback

There are several ways you can give us feedback:

  • Email us
  • NHS - search for our hospital and leave a review
  • Leave us a Google review
  • Comment on our Facebook page
  • Patient experience survey
  • Verbally to any member of staff
  • Using a feedback postcard that can be found around the hospital
  • Write to us at:

    Spire Gatwick Park Hospital

    Povey Cross Road
    Horley
    Surrey
    RH6 0BB

Making a complaint

If you have a complaint or comments about the care you received at Spire Gatwick Park Hospital, you can email us at patientcomplaints@spirehealthcare.com

Please include these details to help us deal with your complaint:

  • The hospital and department/area where you were treated
  • The date on which you had reason to complain
  • Names of the consultant(s), nurses or other staff who were caring for you, if known
  • The type of treatment you received
  • Details of your complaint
  • Any further comments that you want to bring to our attention

How we deal with complaints

Raising concerns

Whether you're an employee, a Consultant working in a Spire facility, or simply a member of the public, we want to know as soon as possible about any concerns to do with our facilities or anyone working in them, so please let us know about it as soon as possible.

Find out how to raise a concern.

Hospital Director - Spire Gatwick Park Hospital

John Crisp