Making a referral guide

We are committed to supporting healthcare professionals and aim to make the referral process quick and simple.

How to make a referral

At Spire Cardiff we are committed to delivering excellent individual care and customer service to all our patients, from the first time they get in touch with us until after their treatment is complete. Our dedicated and highly trained staff follow our purpose to make a positive difference to patients’ lives through outstanding personalised care.

Our Primary Care Liaison team will work closely with you, to help provide the highest level of service. Your patients will receive expert care every step of the way.

You can refer your private patients to Spire Cardiff Hospital:

  • Online – via Spire Connect
  • Email
  • Fax
  • Telephone

Online referrals

Spire Connect

Spire Connect is the quickest way to make a referral. The patient e-referral portal offers a fast, easy and fully secure way for GPs, practice staff and healthcare professionals to refer patients to Spire hospitals. As well as making secure online referrals for a broad range of treatments and tests and scans, you can also:

  • Receive email confirmations – once your referral is submitted and processed
  • Access sent referral information – at any time
  • Find direct up to date contact information
  • Save time and paper – it’s environmentally friendly

Login/register to Spire Connect

Email, fax and telephone referrals

Email

You can refer your private patients to us by emailing your referrals to: cdfopdapts@spirehealthcare.com*

*Please ensure referrals sent via email are encrypted

Fax

Outpatient fax referrals

You can also submit private patient referrals to us via fax. Please fax your consultant/outpatient referrals to: 02920 549930.

Imaging fax referrals

Imaging referral appointments cannot be booked by patients until our imaging team is in receipt of the referral from the referring clinician, this is the case for both self-pay and insured patients. Please fax your private patient imaging referrals to: 02920 542750.

Telephone

For booking appointments and referral enquiries, please call us on:

  • Self-funding patients: 02920 542509
  • Private insured patients: 02920 736011

Private insured patients

Patients with private medical insurance generally require a referral letter before any insured patient can be seen by a consultant. Your patient needs to contact their insurer to make sure they are covered for their appointment to see their chosen consultant.

Please call our bookings team for an appointment on 02920 736011.

To upload a referral letter, please use Spire Connect or fax referrals to 02920 549930.

Self-funding patients

Self -funding patients can often be seen by a consultant without a GP/Healthcare Professional referral, although a letter is often preferred and may be a necessity for some specialities eg imaging, neurology and paediatrics.

To get in touch for a self-pay appointment please call 02920 542509 or, alternatively, contact us by email on cardiffwebform@spirehealthcare.com.

For uploading a referral letter please use Spire Connect or fax referrals to 02920 549930.

NHS referrals

Referrals for NHS patients must be sent through the online e-referral service (formerly choose and book) by visiting www.ebs.ncrs.nhs.uk. This is the best practice for us to receive NHS referrals, as patients will receive appointments in a timely manner and it is an efficient system.

We no longer accept fax referrals for NHS patients.

For details on which services are available to NHS patients please contact our NHS Coordinator on 01233 266 973.