Making a referral guide
We are committed to supporting healthcare professionals and aim to make the referral process quick and simple.
How to make a referral
Our Primary Care Liaison team will work closely with you, to help provide the highest level of service. Our Purpose is to make a positive difference to people’s lives through outstanding personalised care.
There are a number of ways to refer your private patients to Spire Thames Valley Hospital:
- Online – via Spire Connect
- Fax
- Telephone
Every consultant at Spire Thames Valley Hospital is on the specialist register of the General Medical Council and has met our practising privileges criteria.
We know continuity of care is important. Once a patient has chosen their consultant, we will ensure that they are looked after by the same consultant throughout all treatment and follow-up care.
Online referrals
Spire Connect
Spire Connect is the quickest way to make a referral. The patient e-referral portal offers a fast, easy and fully secure way for GPs, practice staff and healthcare professionals to refer patients to Spire hospitals. As well as making secure online referrals for a broad range of treatments and tests and scans, you can also:
- Receive email confirmations – once your referral is submitted and processed
- Access sent referral information – at any time
- Find direct up to date contact information
- Save time and paper – it’s environmentally friendly
Email, fax and telephone referrals
You can refer your private patients to us by emailing your referrals to: enquiries@spirethamesvalley.com.
Fax
You can also submit private patient referrals to us via fax: 01753 662129.
Telephone
Alternatively, you can refer your private patients to us via telephone, by calling us on:
- Self-pay patients: 01753 665404
- Insured patients: 01753 665429 or 01753 665436
Private insured patients
- Patients may need a referral letter from their GP. This can be done via Spire Connect or the patient can take it to their first appointment
- The patient will need to contact their medical insurance provider directly to check the treatment is covered and then get an authorisation code
- Patient will then need to contact the hospital outpatient bookings team on 01753 665404 for an appointment and provide these details
Self-funding patients
- Patient will receive a referral letter from their GP (if required by consultant) and the patient will then need to contact the self-pay advisers enquiry line on 01753 665404 or complete an online enquiry form for an appointment
- Patient will then take the referral letter with them to their appointment (if required by consultant)
- We provide a fixed price quote for treatment to the patient beforehand and they will then come in to hospital for their treatment. Please note if further diagnostic investigations or tests are required the patient may incur additional costs
- We will keep you informed of your patient’s progress
Spire Thames Valley NHS patient referral
Referrals for NHS patients can be sent through the online e-referral service (formerly choose and book) by visiting www.ebs.ncrs.nhs.uk. This is the best practice for us to receive NHS referrals, as patients will receive appointments in a timely manner and it is an efficient system.
We no longer accept email referrals for NHS patients. Referrals can only be submitted online via the NHS e-Referral service.
For more information please call our NHS team on 01753 660624.