"I am writing to express my sincerest thanks and appreciation with regard to my treatment in your hospital under the care of Mr J Hardy, his anaesthetist and his whole team.
Mr Hardy replaced my knee in March this year. I had been very concerned about this operation and its consequences, but Mr Hardy inspired me with confidence and gave me an operation of the highest quality.
My whole experience in your hospital was quite outstanding, it is for that reason that I now write to express my gratitude."