Our ambition is always to offer excellent standards of customer service, patient safety and clinical accountability, but we are not complacent and continuously seek improvement.
We monitor clinical quality and safety, and report this from “Ward to Board” across every Spire hospital and the Group. We maintain transparency by openly sharing information both within and between our hospitals, the NHS and our Regulators.
Strong governance means at times patients may need to be notified as part of an on-going investigation. This enables us to respond to incidents quickly and effectively, to learn from and avoid repeating mistakes, and apologise if things go wrong.
The table below sets out Spire’s current ongoing patient notifications of scale where we have identified concerns about a consultant's practise or other matter.
Information correct as of 22 February 2022
|Consultant name||Spire hospital||Status of consultant||Procedure description||Notification status||Date patient notification commenced||Contact details for patients|
|Anthony Dixon||Spire Bristol Hospital||Practising privileges revoked||Laparoscopic ventral mesh rectopexy surgery||Precautionary patient notification exercise underway||July 2018||Call 0800 783 8163 between 8.30am to 7pm Monday to Thursday, 8.30am to 6pm on Friday and 9am to 3pm on Saturday or email email@example.com|
|John Hutchinson||Spire Bristol Hospital||Practising privileges revoked||Spinal orthopaedic surgery||Precautionary patient notification exercise underway||December 2019||If you were a patient of Mr Hutchinson and are concerned about the treatment you received, you can call the patient helpline on 0800 783 8163 between 8.30am to 7pm Monday to Thursday, 8.30am to 6pm Friday and 9am to 3pm Saturday or email firstname.lastname@example.org|
An active patient notification is when we are communicating to more than 10 patients about the concerns we have about a consultant's practice.
If you require support through the process, The Patients Association can provide support and guidance. You can contact them on 0800 345 7115 between 9.30am and 5pm Monday to Friday.