CQC upgrades Spire South Bank Hospital rating to 'Good'

10 February 2022

Spire South Bank Hospital in Worcester has seen its rating improve to ‘Good’, following an inspection by the Care Quality Commission (CQC).

Inspectors carried out an unannounced examination into surgical services offered at the 25-bed hospital in December 2021. In its report published today, the CQC rated the hospital surgical department ‘Good,’ and upgraded the hospital’s overall rating to ‘Good.’ They also rated the hospital ‘Good’ in each of the individual categories; safe, effective, caring, responsive to people’s needs and well-led.

Last time the hospital was inspected, in 2016, the hospital was rated ‘Requires Improvement’.

Today’s report means that 95% of Spire’s hospitals – 38 out of 40 in total – are rated ‘Good, ’Outstanding’ or the equivalent in Scotland and Wales.

In the report, inspectors made special mention of the care provided by hospital colleagues. They praised the compassion and kindness with which staff treated patients and provided emotional support for patients, their families and their carers.

The CQC also praised the way that the hospital tailored services to meet patients’ individual needs and the needs of the local community. Colleagues helped patients understand their conditions, provided them with good information and supported them to make decisions about their care. Staff also provided advice to patients on how to live healthier lives.

Inspectors also noted that key services were available seven days a week and that patients did not have to wait too long for treatment.

Finally, the CQC commended as outstanding the quality of leadership at the hospital, and colleagues’ pride about working there.

Spire South Bank Hospital Senior Management Team

Dawn Pickrell, Hospital Director at Spire South Bank Hospital, said: “Today’s ‘Good’ rating from the CQC is a testament to the hard work, commitment and compassion of all of our colleagues. They’ve risen to the challenges posed by the pandemic over the past two years, putting the delivery of exceptional care to patients and their families at the heart of everything they do.”

“Our sights are now firmly on aiming for an ‘Outstanding’ CQC rating, the next time we are inspected.”

Justin Ash, Chief Executive at Spire Healthcare, added: “This report is a well-deserved recognition of the dedication shown by my colleagues at Spire South Bank Hospital. I’m exceptionally proud of the focus the team has placed on delivering high quality, compassionate and personalised care to all our patients and the wider community.

“I’m delighted that 95% of our hospitals are now rated ‘Good’ or ‘Outstanding.’ The report moves us one step closer towards our aim of securing a ‘Good’ or ‘Outstanding’ rating for all of our Spire hospitals.”

The hospital has three operating theatres, two wards and a day case suite. It also has an outpatient department with 13 consultation and treatment rooms, as well as units for oncology and haematology, an eye, a breast unit and a bone and joint clinic.

Read Spire South Bank Hospital's CQC report

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