Making a referral guide

We are dedicated to supporting our community and local primary care professionals. We aim to make the referral process as quick and easy as possible.

How to make a referral

Our Primary Care Liaison team will work closely with you, to help provide the highest level of service – Making a positive difference to our patients’ lives through outstanding personalised care is at the heart of everything we do.

There are a number of ways to refer your private patients to Spire Harpenden Hospital:

  • Online – via Spire Connect
  • Email
  • Telephone 

Online referrals

Spire Connect

Spire Connect is the quickest way to make a referral. The patient e-referral portal offers a fast, easy and fully secure way for GPs, practice staff and healthcare professionals to refer patients to Spire hospitals. As well as making secure online referrals for a broad range of treatments and tests and scans, you can also:

  • Receive email confirmations – once your referral is submitted and processed
  • Access sent referral information – at any time
  • Find direct up to date contact information
  • Save time and paper – it’s environmentally friendly

Login/register for Spire Connect

Email and telephone referrals

Email

You can also refer your private patients to us by emailing HarpendenOutpatientsBookings@spirehealthcare.com.

Telephone

Alternatively, you can refer your private patients to us via telephone, by calling us on 0800 585 112.

Private insured patients

  1. Patient needs a referral letter from their GP. This can be done via Spire Connect, emailed to HarpendenOutpatientsBookings@spirehealthcare.com, or the patient can take it to their first appointment
  2. Patient will need to contact their medical insurance provider to check the treatment is covered and get an authorisation code
  3. Patient to contact hospital outpatient bookings team on 0800 585 112 for an appointment

Self-funding patients

  1. Patient will receive a referral letter from their GP (if required)
  2. Patient to contact the self-pay advisers enquiry line on 01582 714 420 or email info@spireharpenden.com for an appointment
  3. Patient takes referral letter with them to their appointment
  4. We provide a fixed price quote for treatment to the patient and they come in to hospital for their treatment. Please note if further diagnostic investigations or tests are required the patient may incur additional costs.
  5. We will keep you informed of your patient’s progress

NHS referrals

Referrals for NHS patients can be sent through the online e-referral service (formerly choose and book) by visiting www.ebs.ncrs.nhs.uk. This is now the only method for us to receive NHS referrals as the system is the most efficient and timely way of ensuring all patients get a fair choice of appointment.  

Please note all referrals should include the patient’s relevant medical history, BMI, smoking status and letter of referral.

Not all services are available on the NHS, to enquire for more information please contact our NHS team on 01582 714 303.