Feedback, complaints and raising concerns

If you feel your hospital visit was a positive experience, we'd love to hear from you. If you weren't happy with any aspect of your treatment or care, let us know about it as soon as possible. We'll investigate so that we can explain, apologise and take action where necessary.

Giving feedback

There are several ways you can give us feedback:

  • Email us
  • Comment on our Facebook page
  • NHS - search for our hospital and leave a review
  • Leave us a Google review
  • Patient experience survey
  • Write to Human Resources at:

    Spire Elland Hospital

    Elland Lane
    Elland
    West Yorkshire
    HX5 9EB

Making a complaint

If you have a complaint or comments about the care you received at Spire Elland Hospital, you can email us at patientcomplaints@spirehealthcare.com

Please include these details to help us deal with your complaint:

  • The hospital and department/area where you were treated
  • The date on which you had reason to complain
  • Names of the consultant(s), nurses or other staff who were caring for you, if known
  • The type of treatment you received
  • Details of your complaint
  • Any further comments that you want to bring to our attention

How we deal with complaints

Hospital Director - Spire Elland Hospital

Peter Harris