Spire Fylde Coast Hospital recognised with CAP Platinum Award for Housekeeping and Catering – supporting patient wellbeing and safety

Spire Fylde Coast Hospital has been awarded the prestigious Platinum CAP Award for Housekeeping and Catering, following an unannounced assessment by the Continuous Advancement Programme (CAP). This recognition highlights the hospital’s ongoing commitment to providing a safe, clean and comfortable environment, which is central to patient care and recovery. The CAP assessment focuses on the experience of patients, visitors, staff and consultants, and is regarded as one of the highest measures of quality in safe housekeeping and catering practices. Inspectors noted not only the high standards of cleanliness and food service, but also the teamwork and consistency that ensure patients feel well cared for during their stay.

This award complements the hospital’s most recent “Good” rating from the Care Quality Commission (CQC) by demonstrating how Spire Fylde Coast Hospital is investing in every aspect of patient wellbeing – from the clinical care they receive to the environment in which they recover.

Hospital Director Simon Orwin said: “A clean, safe and welcoming environment is essential for good healthcare. Patients and their families can feel confident that when they come to Spire Fylde Coast Hospital, everything from infection prevention to the quality of meals is managed to the highest standards.” By achieving Platinum status after three consecutive Gold Awards, Spire Fylde Coast Hospital continues to show that patient comfort, safety and dignity remain at the heart of everything it does.” 

Staff at Spire Fylde Coast Hospital celebrate receiving the CAP Platinum Award for excellence in Housekeeping and Catering.

The CAP Inspector, Ian Jackson, praised the hospital for once again proving its commitment to its patients and surpassed their 2024 achievements.

“ To achieve a platinum award for these services is a fantastic achievement – To target and deliver continued progression is of enormous credit to all involved. This year the teams excelled itself and went beyond the standards necessary to secure CAP’s highest possible award. In addition, the Housekeeping and Catering teams have become the first Hospital to hold this double Award in the North of the UK and are currently one of only three Hospitals holding the Platinum Award for Catering services in the UK.”

https://capaward.co.uk/news/what-does-it-take-to-achieve-cap-platinum

Spire Fylde Coast Hospital take great pride in their patient feedback. Patients describe their experience as outstanding, praising the friendly and caring approach of every team member – from clinical staff to housekeeping and catering. Rooms are consistently noted as spotlessly clean and modern, while even the kitchen staff are recognised for their genuine interest in patients’ recovery. The food is frequently described as delicious, and the overall standard of care truly reflects a 5-star healthcare experience. Highly recommended.