Dear Ms Cummings
This is a note simply to say a heartfelt thank you to you and all your staff for the outstanding patient experience I had. Every single member of staff showed care, respect, compassion and importantly, good humour - a smile goes a long way. When the nurses said 'buzz if you need us', you knew they meant it. And on a very low day, I was listened to and understood by a staff nurse in a way which made a genuine difference.
I had a TKR [total knee replacement] and have to have another - some of the fear I have has now been alleviated.