High quality service you'll appreciate
At Spire Healthcare our reputation is built on our ability to provide the service you want and need, resulting in excellent medical treatment you can rely on and personal care you'll appreciate. Our patients can be confident that their rights will be recognised and respected by all staff involved in their care regardless of their age, disability, race, religion, gender or sexual orientation.
Our promise to you
As a patient in a Spire Healthcare hospital, we will make every effort to ensure that you receive the excellent standard of care that you deserve.
From the moment you arrive at the hospital, our thoughtful, understanding, supportive staff will be devoted to your well-being. We promise to explain medical matters in straightforward language, without using technical terms or jargon. And, in conjunction with your consultant, we'll give you all the facts and advice you need to help you prepare for your visit. We'll make sure you have everything you require and be ready to discuss any decisions affecting your treatment. There will always be friendly faces on hand to answer your questions and make sure you're at ease with what's happening.
Within the hospital
During every visit to a Spire Healthcare hospital, we will endeavour to ensure that you'll:
- receive information about the hospital's services in a language that is easy to understand
- be cared for in a safe and comfortable environment, with appropriate clinical standards
- be given a clear explanation about your condition by your consultant and any treatment, investigation or procedure proposed, including any risks and alternatives, before agreeing on the course of action to be taken
- be able to seek a second opinion if you so wish
- have reasonable access to your medical records
- expect all hospital staff to treat any information about you or your condition in confidence
- have access to an up-to-date register of consultants with practising privileges at the hospital with details of their specialties
- have any complaint, verbal or written, fully investigated and receive a response, either verbal or written in accordance with our complaints policy
- be able to choose whether or not to take part in clinical staff training and whether to take part in research
- find the direction signs throughout the hospital clear and easy to follow
During your stay
If your visit requires an overnight stay or treatment as a day-case patient, we will always aim to provide you with:
- privacy and dignity at all times
- at least one visit every day from a senior member of the nursing team
- an allocated member of the care team, who will co-ordinate your care and act as a primary contact point for you and your friend or relative
- a range of meals, with a variety of choices, including those suitable for special dietary or clinical needs
- 24 hour-a-day access to a doctor in accordance with your medical care needs
Children
Please note: not every Spire Healthcare hospital carries out surgical procedures on children.
When children are admitted into a Spire Healthcare hospital, we will make every effort to ensure that they'll receive:
- a named children's nurse responsible for their care
- the opportunity to visit the hospital before admission along with their parents/guardians
- the opportunity to have a parent/guardian to stay with them overnight
- information supplied in a way that they will understand
- menu choices which are suitable for their age and medical condition
Going home
When you leave the hospital after an overnight stay or following treatment as a day-case patient, we want you to feel confident that you're sufficiently prepared for your return home. And so, in conjunction with your consultant, we aim to ensure that you'll be:
- provided with all the necessary advice, information and medical supplies to enable your immediate return to your home
- given all relevant contact details to enable you to call the hospital at any time should any problems arise
- contacted, by a member of your care team once you're at home (if you so wish), to confirm that you are making a satisfactory recovery and to provide you with any further advice
How we ensure patients receive high quality care
At Spire Healthcare our reputation is built on our ability to provide the service you want and need - resulting in medical treatment you can rely on and personal care you'll appreciate.
Many of the surgeons and specialists in our hospitals are leaders in their field. Our nurses are chosen not just for their professional skills, but also for their commitment to giving a high standard of personal care to all our patients.
We have extensive experience across a wide range of surgery, and offer facilities for all kinds of tests, including X-rays, scans, endoscopic procedures and blood tests.
Throughout your stay there will be a full medical team available 24 hours a day, trained and equipped to deal with medical emergencies, and dedicated to restoring you to full health as fast as possible.
Participation in national quality assurance schemes
In accordance with the Care Standards Act 2000, all hospitals in England were regulated by the Healthcare Commission. As of 1st April 2009 the Healthcare Commission ceased to exist and is now being replaced by the new Care Quality Commission. Spire Healthcare hospitals are registering with the new CQC and are also inspected regularly against the Department of Health Independent Healthcare National Minimum Standards.
Our hospital in Scotland is regulated by the Scottish Commission for the Regulation of Care (Care Commission).
Our hospitals in Wales are regulated by the Care Standards Inspectorate for Wales.
A copy of the Healthcare Commission's most recent inspection report for each Spire Healthcare hospital is available from the general manager of the hospital or from the relevant Commission or Inspectorate office.