"Faultless" and "second to none" were words used by patients to describe their care when the Care Quality Commission paid an unannounced vist to Spire Portsmouth Hospital.
These and other glowing patient commendations are contained within the CQC's Review of Compliance published following their visit, as part of their routine schedule of reviews of all organisations providing health care. It found that Spire Portsmouth Hospital met the individual needs of patients by providing safe, effective and personalised care.
Top of the list of things that patients told the CQC that they particularly liked and appreciated was the quiet environment and as one put it "the sense of confidence that the calmness of the place gave". They said that staff were gentle and patient and answered call bells "almost immediately". Even if they didn't use the bell, nurses still popped in to check that they were fine.
A patient quoted in the report said they had "felt very safe". They had understood what was happening and why things were being done. Everything had been explained in great detail at the pre-operative assessment clinic and when they had been admitted to hospital they felt they knew exactly what to expect. The surgeon, anaesthetist and nurses had all made sure they were comfortable.
Patients said that duty doctors were readily available if the nurses had any concerns, while the patient's own named consultant had full clinical responsilbilty for them at all times. The hospital ensured that all consultants working there were able to attend the hospital quickly in case of an emergency.
Louise Sullivan, Hospital Director says:
"The safety, care and comfort of our patients are paramount here at Spire Portsmouth Hospital. We are therefore delighted that our patients have told the CQC that they recognise and appreciate the efforts of our excellent team and the service we provide. We constantly look at how we can improve our services through regular feedback from patients, staff and consultants."