Suzanne Englezos is the Practice Co-ordinator at Spire Portsmouth Hospital.
During my time at Spire my various managers have given me tasks outside my job role. These tasks give me the job satisfaction that I need to make me feel that I am a worthwhile contributor to the company.
"Before joining Spire I worked as a Secretary in the Surgical Department of the Royal Postgraduate Medical School, London (now under the Imperial College umbrella), in the Medical Department of a Lederle, a pharmaceutical company on the South Coast, in the Transplant Surgery Unit of St Mary’s Hospital, Portsmouth. I also managed the production and publication of an international scientific journal (receipt of scientific papers from authors, obtaining copyright, organising peer review and overseeing printing and despatch).
I have worked at Spire (and previously BUPA) for eleven years now (started Oct 2001).
My current role, Practice Co-ordinator (former job title: Medical Secretary), involves co-ordinating the private practice of presently six consultants (four surgeons & two physicians) incorporating a variety of specialties (general surgery, orthopaedics, neurology, gastroenterology, gynaecology). The role covers all aspects of the practice from initial patient enquiry or GP referral, booking out patient and theatre appointments, answering and/or dealing with patient queries as they arise, typing up the dictation produced by the consultants, raising invoices and general account management relating to those invoices. Effective management of clinic and theatre slots for the given consultants (organising extra clinic/theatre slots as necessary and cancellation of slots as leave etc. dictates). Using initiative to notify consultants of abnormal or unexpected results in between visits as appropriate.
This role also involves liaison with all the other various departments at the hospital including, radiology, pathology, admissions, ward and out patient nurses, etc. to ensure smooth running of the patient journey and the consultant practice.
During my time at Spire my various managers have given me tasks outside my job role. These tasks give me the job satisfaction that I need to make me feel that I am a worthwhile contributor to the company. I have in the past been involved in looking at the out patient clinic room utilisation and am presently the lead in my team for the planning and implementation of the DGL system Practice Manager, which is now used by the in house medical secretaries.
The most rewarding parts of the position are when a smooth patient journey is achieved, when patients take the trouble to let management know that “you got it right” and when the consultants you look after tell you they are pleased with the way their practice is being run.
I do not feel that I have gained many new skills through working at Spire. I already have a BTEC in Business Administration and Finance which gives me good insight into the systems and computer packages utilised at Spire. I am presently working towards a BSc degree, several elements of which have allowed a greater understanding of the specialities I cover for my consultants. Although Spire do not sponsor my degree studies I have been supported in my requests for study days off to sit exams.
The challenges faced in the role are juggling the many balls and making sure that you don’t drop any, whilst constantly switching between queries for the different consultants.
I feel that all my colleagues work to the same goals as me with the ultimate aim of getting things right for the patients and consultants. We take pride in our work and always try to achieve the highest standards of work."