Making a referral guide

We are committed to supporting local healthcare professionals and aim to make the referral process quick and simple.

Spire Tunbridge Wells Hospital is happy to accept referrals for a broad range of consultant specialties. We offer a large number of inpatient and outpatient services for your patients. 

We are able to accept referrals for direct outpatient services including diagnostic imaging, pathology and physiotherapy. We also have a number of specialised clinics including; a One-Stop Breast Clinic, The Reflux Centre and The GI Centre.

We are happy to accept referrals for privately insured, self-funding and NHS patients.

How to make a referral (private patients)

Our Primary Care Liaison team will work closely with you, to help provide the highest level of service – Making a positive difference to our patients’ lives through outstanding personalised care is at the heart of everything we do.

You can refer your private patients to Spire Tunbridge Wells Hospital:

  • Online – via Spire Connect
  • Email

Online referrals

Spire Connect

Spire Connect is the quickest way to make a referral. The patient e-referral portal offers a fast, easy and fully secure way for GPs, practice staff and healthcare professionals to refer patients to Spire hospitals. As well as making secure online referrals for a broad range of treatments and tests and scans, you can also:

  • Receive email confirmations – once your referral is submitted and processed
  • Access sent referral information – at any time
  • Find direct up to date contact information
  • Save time and paper – it’s environmentally friendly

Login/register for Spire Connect

Email referrals

For private referrals for self-pay and insured patients, please email spire.tunbridgewells@nhs.net.

Private insured patients

  • Patients will need a referral letter from their GP. Referrals can be sent via Spire Connect
  • Patient will need to contact their medical insurance provider to check the treatment is covered and get an authorisation code
  • Patient to contact hospital outpatient bookings team on 01892 741 159 for an appointment. The team may also contact the patient directly upon receipt of the patient referral

Self-funding patients

  • Self-funding patients can see most consultants without a referral from their GP, but having one is preferable
  • Patients to contact the self-pay advisers enquiry line on 01892 741 150 or complete an online enquiry form for an appointment
  • After their initial consultation, we provide a fixed price quote for any necessary procedures and the patient will come in to hospital for their treatment. Please note, if further diagnostic investigations or tests are required the patient may incur additional costs
  • We will keep you informed of your patient’s progress

NHS referrals

Referrals for NHS patients can be sent through the online e-referral service (formerly choose and book) by visiting www.ebs.ncrs.nhs.uk. This is the best practice for us to receive NHS referrals, as patients will receive appointments in a timely manner and it is an efficient system.

We no longer accept email referrals for NHS patients. Referrals can only be submitted online via the NHS e-Referral service.

Please note, not all our services are available on the NHS. For more information contact our NHS team on 01892 741 126.