What did our patients say?

30 March 2017

At Spire Bristol Hospital our staff are dedicated to putting the patient at the centre of everything we do, from diagnosis through to surgery and recovery. We monitor the success of this through our monthly Patient Satisfaction Survey.  

This feedback is essential for us to monitor and improve our services at every stage of the patient journey. Take a look at the latest survey results below. 

  • The care and attention of our nurses was rated highly, with 99% of those completing the survey expressing our nurses were 'Excellent' or 'Very Good'.
  • Our consultants were given a score of 100%. Our Patients rated them either 'Excellent' (97%) or 'Very Good' (3%).
  • The food at our hospital was given strong reviews and scored 5% above the Spire Healthcare average.
  • Our Physiotherapy department was rated above the Spire Healthcare average and 98% of patients rated them 'Excellent' or 'Very Good'.


Our survey invites patients to add comments about their experience. We have hand-picked just a few below:

"Consultant Mr Duncan was exceptional. Cardiology team were excellent, My recovery nurse Sue was outstanding. Excellent care on the Ward and an excellent discharge discussion form the nurse."

"From entering the building the attention and service were first class - reassuring, competent and very professional. Well done all." 

"I thought the care was fantastic and all the staff from the cleaners upwards were the best. Thank you."

"Logistically so well organised. Very responsive, kind and helpful."

As always we would like to express our gratitude to all our staff for making our patients journey a pleasant experience - thank you. 

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Marketing Information

Spire would like to provide you with marketing information about products and services offered by Spire and by selected third-party partners. If you do not consent for us to process your personal data for marketing activities, we will still be able to contact you about your enquiry.

We may contact you by email, SMS or phone about your enquiry. If we try to contact you by phone (mobile and/or landline) and you are not available, we may leave you a voicemail message. We may also use your details to contact you about patient surveys we use for improving our service or monitoring outcomes, which are not a form of marketing.