MySpire technical support

All questions

• I don’t know my MySpire 10 digit User ID

  If you know your hospital patient ID you can add on 00 to the beginning to create a 10 digit number. Your patient ID can be found on your appointment confirmation letter or email.

• I have forgotten my password

  You can reset your password here or use the forgotten password link

• I haven't received a link to sign up to MySpire

  The link is embedded within your appointment confirmation email or SMS. If you haven't received a link you can sign up here 

• I haven't received my MySpire password reset link or PIN code

  Please email the MySpire support Team on spirehealthcaremyspiresupport@spirehealthcare.com
  Please include your patient hospital ID, email address, details of the issue and any available screenshots

• I keep getting an Error 500 message

  Please clear your cache data and try to log in again.
  
  In Google Chrome
  On your computer, open Chrome.
  At the top right, click More
  Click More tools. Clear browsing data.
  At the top, choose a time range. To delete everything, select All time.
  Next to "Cookies and other site data" and "Cached images and files," check the boxes.
  Click Clear data.
  
  In Microsoft Edge
  Click the Menu icon at the top-right corner of the screen, then click Settings. Click on Privacy, search, and services from the list of options on the left-hand side under Settings. Scroll down to Clear browsing data and click Choose what to clear. Change the Time range at the top to All Time and check the boxes next to Cookies and other site data and Cached images and files. Then, click Clear now.

• I can't access MySpire

  Check that you are using Microsoft Edge or Google Chrome as we do not support Firefox or Internet explorer.

  If you need to download Google Chrome click here

  If you need to download Microsoft Edge click here 

• What does this message mean? "Sorry we have been unable to authenticate you"

  Please email the MySpire support Team on spirehealthcaremyspiresupport@spirehealthcare.com
  Please include your patient hospital ID, email address, details of the issue and any available screenshots.

• I want to register for MySpire but don't have an email address

  You can register for MySpire using your mobile number

• Can I use the same email address as someone else?

  No this isn't possible. You can only use an email address not in use on another MySpire account.