MySpire technical support

If you are having trouble accessing your MySpire account our FAQ's will help you log in

All questions

  • If you know your hospital patient ID you can add on 00 to the beginning to create a 10 digit number. Your patient ID can be found on your appointment confirmation letter or email.

  • You can reset your password here or use the forgotten password link

  • The link is embedded within your appointment confirmation email or SMS. If you haven't received a link you can sign up here 

  • Please email the MySpire support Team on spirehealthcaremyspiresupport@spirehealthcare.com
    Please include your patient hospital ID, email address, details of the issue and any available screenshots

  • Please clear your cache data and try to log in again.

    In Google Chrome
    On your computer, open Chrome.
    At the top right, click More
    Click More tools. Clear browsing data.
    At the top, choose a time range. To delete everything, select All time.
    Next to "Cookies and other site data" and "Cached images and files," check the boxes.
    Click Clear data.

    In Microsoft Edge
    Click the Menu icon at the top-right corner of the screen, then click Settings. Click on Privacy, search, and services from the list of options on the left-hand side under Settings. Scroll down to Clear browsing data and click Choose what to clear. Change the Time range at the top to All Time and check the boxes next to Cookies and other site data and Cached images and files. Then, click Clear now.

  • Check that you are using Microsoft Edge or Google Chrome as we do not support Firefox or Internet explorer.

    If you need to download Google Chrome click here

    If you need to download Microsoft Edge click here 

  • Please email the MySpire support Team on spirehealthcaremyspiresupport@spirehealthcare.com
    Please include your patient hospital ID, email address, details of the issue and any available screenshots.

  • You can register for MySpire using your mobile number

  • No this isn't possible. You can only use an email address not in use on another MySpire account.