Patient Satisfaction Survey 2011 results

March 2012

At Spire Yale Hospital we’re very proud that 99% of patients rate our overall quality of service ‘excellent’, ‘very good’ or ‘good’. Not only that, 98% of the people who were treated here before would definitely or were likely to recommend us in the future.

Making sure our patients are well looked after is our top priority. Every year, Spire Healthcare carries out an independent survey to find out how patients think we’re performing. In 2011 21,688 patients who had attended one of the 37 Spire Healthcare hospitals between 1st June and 31st August 2011 were randomly selected, contacted by post and asked to complete a survey.

This is what patients from Spire Yale Hospital told us:

  • 100% rated the quality of care from the outpatient nursing staff ‘excellent, very good or good’
  • 100% rated the quality of care from their consultant ‘excellent, very good or good’
  • 100% said yes, they were given enough privacy when discussing their treatment
  • 100% rated the cleanliness of the hospital ‘excellent, very good or good’
  • 99% agree that the Staff went out of their way to make the difference
  • 99% said yes, they were involved in decisions about their treatment
  • 99% agree they were treated with compassion and respect at all times
  • 98% rated the care and attention from the consultants and nurses ‘excellent, very good or good’
  • 98% rated the quality of food ‘excellent, very good or good’.

Find a treatment, test or scan available at:


Find a consultant

Use one or more of the options below to search for a consultant and link through to view their Spire profile.


Let us help you

fill out this form and we will get back to you:

Please select a hospital

We can call you

Please enter your details below and we will call you back.

What is the aim of your enquiry?

Please select a hospital

If we are unable to reach you by phone, please include your email address so that we can get in touch...

Diagnostic Scans Wales

MRI, CT, X Ray, Ultrasound and more at Spire Yale

Spire Yale Hospital offers a wide range of diagnostic scans including X-ray, MRI, CT and Ultrasound. Click here to find out more about scans and how we can help.

© Spire Healthcare Group plc (2016)