Patient Satisfaction - Quarter 3 2009

March 2010

At Spire Washington Hospital customer satisfaction is our number one priority, and we conduct bi-annual surveys (conducted by an independent party*) to keep up-to-date with how our patients rate our service.

Quarter 3 July - September 2009

When asked if “Staff really went out of their way to make a difference to your stay’’ 98% of our surveyed patients answered either ‘Strongly agree’ or ‘agree’,  and 85% of our patients would recommend us to their family or friends.

Here are some more of our results from the survey below:

% answering excellent / very good
Cleanliness of the hospital 96
Care and attention the nurses provided 91
Care and attention from your consultant 93


* Produced by QRS Market Research Limited

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Spire Washington Hospital meets very high standards for cleanliness, quality, safety, training and information for patients

Click here to read more about how we monitor these healthcare standards.

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