Chloë Senneck is the business development manager at Spire Washington Hospital. With a background in sales and recruitment, Chloe joined Spire as a customer services adviser five years ago and has worked her way up to the senior management team.
What was your first break in business?
This is a difficult question and, of course, we’ll have to see what the future brings. My view is that I will look back in years to come and find that my promotion to business development manager at Spire Washington Hospital was my big break. I say this because my long-term ambition is to become a hospital director.
What attracted you to working for Spire?
At the time, private healthcare was a new industry to me and I was fascinated by the challenge of delivering the highest quality healthcare while maintaining a commercial focus. Spire Healthcare (the group that Spire Washington Hospital is part of) has a great reputation and I was keen to work for an organisation with real purpose and which empowers its staff. I’ve not looked back since.
What's your career highlight?
Being involved in the management of the international PIP breast implant crisis was a key moment for me. As a group we were one of the first to offer a free implant replacement service and there is still a lot of work to do following this. Our over-riding priority remains to the hundreds of women affected.
And your career lowlight?
In a previous role I felt really undervalued. I was given lots of responsibility but the pay rise offered wasn’t commensurate with this. However the situation ultimately was a character- building one because I decided to prove to the team that I could do the next job up and the organisation ultimately rewarded me for my loyalty and hard work.
What do you enjoy most about your role?
There are three key things for me. The first is that every day is different. Secondly, I am fortunate to be on the receiving end of lots of positive patient feedback because the Spire experience is very different than elsewhere. This makes everything we do as a team very worthwhile. Finally, something that matters a lot to me is the fact I’m now in a position to give others the opportunities to develop.
What's been your biggest challenge to date?
This is a great question and within this industry it is to change people’s perceptions that private healthcare is anti-NHS. We are here to provide an alternative route to treatment but also to support the NHS in its role, including through the changes and pressures it is currently experiencing.
Who are your heroes?
My Mum and Dad are my heroes, especially my Dad who recently passed away. Dad was what you would call an English gentleman who upheld strong values and respected others. My parents always told me I can achieve anything. It’s very empowering and I’m grateful to them for this.
What does the future hold for Spire?
We strive to be the premier provider of healthcare in the UK and at Spire Washington Hospital that means a continued focus on delivering clinical standards of excellence. Independent surveys show we have very high levels of satisfaction among both patients and consultants and our objective is to maintain this.
What's the best piece of advice anyone has given you?
To recognise that people are different and just because they approach things differently, it doesn’t make them wrong. Recognising this can have a very positive influence on every part of your life.
What do you do to relax?
I like to watch television, see my friends, go for walks and to art galleries. I also visit my Mum in Brighton.