“Fantastic” and “fabulous” were words used by patients to describe their care when the Care Quality Commission (CQC) paid an unannounced visit to Spire Portsmouth Hospital last month.
The CQC perform regular reviews on all organisations that provide healthcare, to assess whether they are meeting essential standards of quality and safety. It found that Spire Portsmouth Hospital met each patient’s individual needs by providing clean, safe and effective personalised care.
The CQC inspectors reported that the main things that patients highlighted to them, were the “caring, friendly and kind” staff, the cleanliness of their room and the individual treatment that they received from the staff helping them to get better in safe, clean and comfortable surroundings.
It was also reported that patients commented that they were treated “as an individual” and they knew what to expect at each stage, before coming into hospital and after discharge. Another patient said that it was “absolutely excellent. I know exactly what is happening and when. Absolutely wonderful. The information is very clear.” Patients said that their consultant and anaesthetist had seen them before and after their surgery and nursing staff were “very helpful” and “really nice... the nurses are exceptional.”
Patients felt that staff worked together, and with the patients themselves, to ensure their needs were met and that their stay was as comfortable as possible.
Louise Sullivan, Hospital Director to Spire Portsmouth Hospital says:
“Every interaction with our patients count; whilst parking, using the lift, going to the ward, walking to theatre. Every person they meet helps to build that experience; it’s our people who make our hospital special and their commitment to providing the best care possible.”