Thank you for the excellent service, compassion and sensitive care I received during my stay

Delighted patient writes in to thank staff at Spire Parkway for all their support and care during her stay.

I am writing this to thank you all and acknowledge the excellent service and compassionate, sensitive care I received at Spire Parkway when I had a total abdominal hysterectomy under the care of Miss Shirin Irani.

Going into hospital is always an anxious time but to say my anxiety was alleviated is an understatement. From the moment I entered the building I was treated with complete respect and dignity and felt completely at ease. I was greeted and made to feel welcome by friendly staff at every point of contact from receptionist to consultant.

Every single person I met introduced themselves and explained their role and all showed kindness and respect. I was given clear explanations about what to expect and what would happen, right up until I was discharged.

I was so impressed by the organisation and efficiency and I felt so relaxed and cared for by everyone. I really did meet some fabulous staff and I feel the hardworking staff should know that their hard work and dedication is both acknowledged and appreciated.

Thank you Matron and Deputy Matron for actually coming in to ask if everything was ok - wow I never expected that!

What a great way to address any issues at the time, although I'm not sure how anyone could have any issues!

I would like to mention the staff I came into contact with – there are far too many to mention but I hope you all know who you are.

From the ward administrators to the nurse who took me to and from theatre – in fact all of the nursing staff and everyone else I came into contact with were fantastic.

And of course special thanks to anaesthetist Dr Parr and consultant Miss Irani whose skills have given me my life back.

I work in the NHS but decided to come to Parkway for this surgery because I could have a definite date for surgery that I could plan my work and life around. I've even said to my manager we could learn a lot as I did from my experience at Spire Parkway.

Your staff are very professional, kind and caring and a credit to the hospital.  My stay with you was an incredibly positive experience.

Thank you to everyone and I wouldn't hesitate to recommend Spire Parkway to my family and friends.

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Miss Irani

Miss Shirin Irani

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