In November 2012, Spire Parkway Hospital received an unannounced routine visit from the independent regulatory body the Care Quality Commission (CQC).
The CQC checks that healthcare providers across the UK are complying with government standards of quality and safety. The recent inspection focused on six key areas:
- Respecting and involving people who use services
- Care and welfare of people who use services
- Safeguarding people who use services from abuse
- Safety, availability and suitability of equipment
- Requirements relating to workers
The inspectors were satisfied that Spire Parkway met the required standard of performance in all six areas.
Part of the visit involved the inspectors interviewing a number of patients, both in outpatients and on the ward.
The report showed that staff were friendly and treated them with dignity and respect. Typical comments included “everybody is friendly; they go out of their way to help” and “I can’t praise them enough; the whole staff team have been wonderful”. Patients told us they had received good information about their care and treatment at every stage of the process. Patient comments included “staff had taken the time to ensure they understood the treatment they were going to have and any risks associated with it”.
Paula Naylor, Hospital Director, explains “My team and I are delighted with the outcome of the inspection. CQC unannounced visits ensure that we are measured against how we operate on a daily basis. My team and I are committed to delivering the very best in patient care. I am really proud of the team at Parkway and we are working together to drive standards to even greater levels of excellence in the future.