Melanie Durrant talks about being the Physiotherapy Manager at Spire St Saviours Hospital.
The most rewarding part of my job is seeing patients who are in a lot of pain at pre assessment, walk happily out of the building following their surgery
"Before joining Spire I worked in a variety of NHS physio roles across Kent, in large NHS Trusts and the community, and with both adults and paeds.
I have worked for Spire for 12 years. When I first joined St Saviours it was a BUPA hospital, and then a Classic Hospital, before it was purchased by Spire.
My current role as physiotherapy manager is very varied. I still maintain a high clinical caseload, seeing all of our inpatients and pre assessment patients, and I also see some chronic pain outpatients for acupuncture. I am responsible for developing the department, which often requires producing business cases to develop new services to expand our repertoire, and to gain funding for new equipment. I am in charge of recruitment and staffing, budget control, and regularly spend time with our consultants and GPs to ensure that we are providing exemplary care for their patients. I also sit on the clinical governance committee.
The most rewarding part of my job is seeing patients who are in a lot of pain at pre assessment, walk happily out of the building following their surgery, and being able to follow their progress through to outpatients, and seeing the positive impact that it has had on their lives.
Since starting work at St Saviour’s I have trained to an advanced level in the use of acupuncture, have become a Power Plate trainer, and have also gained valuable management skills and experience, both at work, and through attending the Spire Management Fundamentals one week residential course.
The biggest challenge in my role is providing staffing for fluctuating patient levels, although I am lucky enough to have a very flexible team, and a number of bank staff who help out when required.
My team is small, but friendly and dynamic. We all share responsibility for working towards the hospital meeting its financial targets, and all have a part to play in ensuring continued consultant and patient satisfaction. We meet regularly to discuss progress throughout the year.
When I need to recruit a new team member I look for dynamic, forward thinking physiotherapists, who can provide evidence of continued professional development. I also look to see if they can bring new skills to the department, which we can market to the consultants and gps.
I assist my team fulfil their potential by having regular 1 to 1’s with them, and setting clear objectives each year for them to work towards. I have an open door policy, and they can see me at any time for support, or to discuss any areas where they feel they need further support or training."