Mrs Maureen Kavanagh from Basildon, Essex, had personalised knee replacement surgery by consultant orthopaedic surgeon, Mr Iain Lennox, in July 2012. She returned to Spire Hartswood for a second, unrelated, procedure by Mr Lennox in October 2012. Here is an extract from her letter...
"I cannot praise my care more highly..."
Maureen Kavanagh, Knee replacement patient
"I felt the need to put pen to paper in praise of your excellent staff.
As always, your staff are all kind and helpful. However, some are truly exceptional. Jis [Poulouse, registered nurse] cared for me through the night following my operation. Nothing was too much trouble - he anticipated my needs better than a mind reader! In addition to his nursing skills, add a great sense of humour, genuine care and a truly compassionate nature. In this day and age, such qualities are not to be taken for granted.
During the daytime (as on my previous stay for my knee replacement in July), I was taken great care of by Fay Delve and Mel Alonzo. I cannot praise my care more highly and I think it is a great compliment to you that I can say that.
With best wishes