Spire Hartswood Hospital is celebrating following an unannounced Care Quality Commission* (CQC) inspection in January. The Hartswood met each of the standards that the government says people 'have the right to expect'.
This includes requirements related to workers, complaints, safeguarding people from abuse, care and welfare, and consent to care and treatment.
The CQC’s new narrative style of report includes interviewing both staff and patients. One patient said “The care and treatment I received here is A1. All of them, the nurses, physiotherapists, tea ladies, consultants and anaesthetists were wonderful. The care and attention levels are brilliant and I wish every hospital could be like it.”
This follows the recent Spire patient satisfaction survey** in which 92% of patients rated the overall service at Spire Hartswood as excellent or very good and 98% expressed complete confidence in the nursing care they received.
Garry Court, Head of Clinical Services, said "I am delighted with the CQC report because it provides an honest and independent appraisal of the care we provide. Our staff work very hard to provide a level of care that they would expect for themselves and their families. This is reflected in the comments patients have made about the services and care they have received."
You can view the full CQC report here
* The Care Quality Commission is the regulatory body responsible for checking that all hospitals in England are meeting national standards
**The Spire patient satisfaction survey 2012 was based on the opinions of 247 people (selected at random) who had been treated at The Hartswood between June & September 2012.