Spire Harpenden Hospital in Hertfordshire, has met the mandatory national standards for quality and safety. A recent unannounced Care Quality Commission (CQC) inspection found that the hospital met the required essential national standards in all five key areas. The findings were supported by positive accounts from patients treated at the hospital.
The CQC is the independent regulator of all health and social care services in England and is responsible for making sure that care provided by hospitals, among other health services, meet the national standards of quality and safety. The CQC visited Spire Harpenden Hospital on 28th December 2013. They carried out an inspection of the hospital, observing how patients were being cared for during their visit or stay and checking how people are cared for at each stage of their treatment journey.
The management team, consultants and staff at Spire Harpenden Hospital work hard to maintain the highest quality of care for their patients and are committed to delivering excellent customer service.
The CQC inspection and subsequent report identified that Spire Harpenden Hospital met the required national standards in all five key areas:
1. Treating people with respect and involving them in their care
2. Providing, care, treatment and support that meets people's needs
3. Caring for people safely and protecting them from harm
4. Standards of staffing
5. Quality and suitability of management
“It is always re-assuring to pass a thorough inspection with flying colours and to know that by meeting these standards, we are providing the best possible experience for our patients.” Said Head of Clinical Services, Wayne Large. “I am rightly proud of all our staff, who together make this possible.”
During the inspection, standards of care were discussed with a sample of patients receiving treatment at the hospital. Patients felt that they were provided with useful information and felt involved in the discussions and decisions made about their care and support. They said they had received an assessment of their needs and felt well supported by a caring and friendly staff team who were always available for them and always knew what to do to assist them. The people we spoke with said they had no concerns about the service, but had seen information on how to raise concerns if they needed to.
One patient said of her experience of Spire Harpenden Hospital: "It's a very good service and if needed I would happily use it again." Another person said: "I would recommend this place to everyone."
For more information about the Care Quality Commission visit: http://www.cqc.org.uk/
What some of our other patients and their relatives told us:
“Very good care and lovely nursing staff. Everyone very caring and reassuring.”
“I have nothing but praise for all the staff here, nurses, physio, cleaners, clinical, everything. Although a painful experience it is a lovely hospital with a great atmosphere and very kind people.”
“Excellent staff – I felt comfortable and well cared for.”
“All round an excellent experience, thank you.”
“The Ambrose Ward nursing team and doctors are great and amazing people. The food was amazing. I would highly recommend the hospital to others. I give the hospital 10/10.”
“All the staff were lovely. Very kind and attentive. I felt very well cared for, thank you.”
“I wish to praise the staff in all departments for their cheerful and polite manner, making my stay here a pleasant and memorable experience.”