National Healthcare Award Emphasises Fantastic Customer Satisfaction at Spire Cheshire Hospital

Spire Cheshire Hospital is taking part in a double celebration this month. Not only has Spire Healthcare been recognised for its performance data by prestigious organisation, Laing & Buisson, but the Cheshire hospital is pleased to announce another year of high levels of customer satisfaction, with 89% of patients stating that they would recommend the hospital to others.

The national award, for Healthcare Outcomes, show the group’s ‘demonstration of clear evidence of genuine improvements in healthcare outcomes’. Through its innovative ‘clinical scorecard’ system, each hospital can properly evaluate how it is performing in terms of safety, staff empowerment, reliability, compliance, patient empowerment and effectiveness.

In addition, Spire Cheshire Hospital is continuing to achieve high levels across all elements of its practice. With 100% of patient’s answering excellent, very good or quite good in response to the hospital’s cleanliness, and 97% responding to the care they are given by their consultant, the hospital continues to put patients at the forefront of its care.

Hospital Director of Spire Cheshire Hospital, Alison da Silva, comments: “We are delighted to report high levels of customer satisfaction, as our patients are at the heart of everything that we do. Our national award for clinical excellence underpins these results, as it is important that we can learn and develop from continual assessment of our performance. With almost 7,000 patients receiving treatment at our hospital per year, it is vital that we continue to learn and build on these results.”

Dr Jean-Jacques de Gorter, Director of Clinical Services at Spire Healthcare, concludes: “The Laing & Buisson award is wonderful recognition of the great service delivered every day by Spire clinical teams who care for our patients at each of our 36 hospitals. We lead the UK in terms of our outcome data reported by patients, and are proud to have delivered exceptional results year-on-year in terms of safety, reliability, patient experience and compliance with national standards.”

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