"Quality of care was excellent"

Bob Burstow

Bob Burstow came in for a procedure at Spire Bushey Hospital in December 2014.

"The efficiency of the procedure was faultless. The quality of care was excellent both before and after the operation. I was especially impressed by the "correct" level of the relationship: neither over familiar or disinterested and distant. This extended to remembering to address me by my chosen preferred form of address (in my case "Bob" rather than "Robert") a small thing - but, I think, important."

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