Independent patient survey rates Spire Healthcare 'excellent'

November 2010

90% of patients think the quality of service at Spire Healthcare is 'excellent' or 'very good', according to an annual independent survey. The figure is an increase of 3 percentage points since 2009.

Consultants who practice at Spire hospitals are also pleased with the quality of service, with 71% rating it 'excellent' or 'very good' - an increase of 5 percentage points since 2009.

Rob Wise, CEO of Spire Healthcare, says the outstanding results reflect Spire's ongoing commitment to clinical quality and patient care.

“I'm delighted by the results of these surveys. Making sure our patients and consultants are happy is vitally important, and these figures show Spire Healthcare is going from strength to strength.

“I'd like to congratulate all Spire staff. Your continued professionalism and dedication to excellence is the reason we have such high patient and consultant satisfaction."

Requesting a copy of your medical records

If you would like to obtain a copy of your medical records please write to the Medical Records Department at the Spire Healthcare Hospital where you were treated. Please state your full name, date of birth and address. If your address was different at the time of your treatment please advise us of this. Please also ensure your letter is signed using your usual signature as we will verify this against signatures in your patient record to confirm your identity.

For more information about obtaining a copy of medical records held at a Spire hospital, please contact the hospital concerned.

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