Spire Healthcare wants you to feel confident about the privacy and security of your personal information.
When we refer to “personal information” in this policy, we mean information which identifies you as an individual, or is capable of doing so. Accordingly, we may hold and use information about you in your capacity as a customer, a patient, or in any other capacity, for example, when you visit our websites.
When we refer to “we” or “our” or “Spire” in this policy we are referring to the Spire Group (which includes Spire Healthcare Limited) and its subsidiaries, or any of them, as the context requires.
What is privacy?
Privacy is the confidentiality of your personal information and it is of paramount concern to Spire Healthcare. We are registered with the Information Commissioner as required under the data protection laws in the United Kingdom and are committed to compliance with Data Protection legislation, Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 (UK Regulations), medical confidentiality and NHS Information Governance guidelines.
What personal information do we collect and when?
We may collect and process personal information about you when, for example, you:
- enquire about any of our products or services.
- register to use our services or purchase any products or services from us.
- voluntarily fill in a form, complete a customer survey, provide feedback or participate in a competition or promotion sponsored by us.
- agree to receive information from Spire about other services that we provide.
- apply for a job with us.
- join GP Connect or submit a referral online.
We may also collect sensitive personal information (ie, information about your health) but only where this is with your knowledge and explicit consent.
How do we use your information?
Your personal information will be kept confidential and will be handled in accordance with our requirements under Data Protection legislation and medical confidentiality guidelines.
In the usual course of our business, we may use third parties to process your personal information on our behalf. Where a third party data processor is used, we will ensure that they operate under subject to contractual restrictions with regard to confidentiality and security in addition to obligations imposed by data protection legislation.
How do we protect your personal information?
We take appropriate organisational and technical security measures to protect the data that we hold against unauthorised disclosure or unlawful processing.
When using GP Connect, our online resource for GPs, any data that you submit is securely encrypted. We use a secure server to store the information you give us when you register, enquire or submit a referral online (including your password).
Other information which you submit online may not be subject to the same protection and you do so at your own risk.
How do I access or correct the information you hold about me?
You have the right to request a copy of the information that we hold about you at any time, including copies of your health records (where relevant).
If you would like a copy of some, or all, of your personal information, please contact your local Spire hospital directly. We may make an administrative charge for this service.
We want to make sure that your personal information is accurate and up to-date; you may ask us to correct or remove information you think is inaccurate.
Will I receive marketing information?
We will only send you marketing information where you have provided your consent to receive it. This may include information about products and services provided by Spire and other companies within Spire which may be of interest to you.
You have the right to stop us from contacting you for marketing purposes or giving your information to other members of Spire.
If you no longer wish to receive web-based marketing information, you can unsubscribe by clicking on the link within the email that has been sent to you. By clicking on this unsubscribe link it will update our contacts lists to ensure that we do not contact you again.
If you no longer wish to receive non-web based marketing information please contact your local Spire hospital customer services team. Their contact details can be found on the “find or contact us” page of the hospital’s website.
What are cookies?
A “cookie” is a small amount of data which often includes a unique identifier that is sent to your computer or mobile phone (referred to here as a "device") browser from a website's computer and is stored on your device's hard drive, mobile device, set top box or other device.
There are different types of cookies which are used to do different things such as allowing you to navigate between pages on a website efficiently, remembering your preferences on a certain website, or improving your overall experience. Other cookies can provide you with advertising which is more tailored to your interests, or measure the number of site visits and the most popular pages users visit.
Most web browsers automatically accept cookies but you can disable this function by changing your browser settings if you so wish.
To find out more about cookies including what they are, how to control them or how to delete them, please visit www.aboutcookies.org.
What cookies does the Spire Healthcare website use?
Below is a list of the different types of cookies used across the Spire Healthcare website, and a description of what they are used for.
First Party Cookies
||Cookies are set when a user accesses or logs into the career section of the Spire Healthcare website via Search and Apply on http://www.spirehealthcare.com/Jobs.
||When a user logs into GP Connect, via https://www.spirehealthcare.com/GPConnect/, cookies are stored until the user logs out.
||Non-specific website usage information is collected using Google Analytics and cookies. By using web analytics we can understand how our users arrive at our website, what they do whilst they are on the website, what information they look at whilst on the website, etc. The data collected is anonymous and does not in any way impact on your privacy.
||Visit the Google Analytics website
Third Party cookies
Cookie: The Spire website uses a third party cookie called Munchkin, by Marketo. Spire engage with Marketo in order to gather data on the way people use our website and to facilitate appropriate marketing to customers who are interested in Spire’s services.
Purpose: To record the web activity of known and anonymous website visitors. We use this information to enable more relevant communications to our website users and partners.
Additional information: For further detail please visit the Marketo website.
Please note that the cookie is set on the user’s device, and is minimally intrusive. The cookie itself contains no data except for a unique identifier. The data passed to Marketo is:
- Page visits
- Link clicks
- IP address
- Cookie ID
Spire has identified the following third party cookies which include persistent, zombie, session and HttpOnly cookies and range from being moderately to highly intrusive.
Are third party websites covered by this policy?
We occasionally offer products or services for external companies. These organisations may also allocate cookies to your PC. The types of cookies they use and how they use this information will be governed by their privacy policies.